Job Description

Note: This is a remote work position. 

We are looking for individuals who love problem-solving and that will be able to provide support to our partners and customers worldwide.

If you are new to Joget DX, it is a new and next generation open source low-code platform for faster, simpler digital transformation (DX). Joget DX combines the best of process automation, workflow management and no-code/low-code application development in a simple, flexible and open platform. More info about Joget DX at www.joget.com/joget-dx and community.joget.org

As a Joget Support Engineer, you should be able to triage and propose possible solutions reported in Joget Enterprise Support system ensuring minimal disruption and business continuity to customers' operations. You would also contribute to the product knowledge base to better help customers.

Job Requirements

RESPONSIBILITIES

• QA testing for our products.
• Support users and customers in solving issues faced when using our products.
• Document and contribute learning materials to help users and customers.

REQUIRED SKILLS

• B.S degree in Computer Science or relevant field of study.
• Comfortable in using Java technology for web-based applications, preferably in Apache Maven, Spring and Hibernate.
• Strong in HTML, CSS and JavaScript.
• Troubleshooting mindset - mitigation and resolution of issues.
• Good communication skill in English in both written and spoken.
• Good database and SQL skills, especially MySQL.

Optional, but Highly Desirable Experience

• Experience with Joget DX or similar products.
• Experience working with cross-browser behaviors and quirks.
• Experience in working in an agile development environment.
• Experience working with remote teams.
• Experience with subversion or git, continuous integration and deployment tools.
• Experience with unit testing.
• Experience with secure coding practices.
• Experience working with different OS and cloud platforms.
• Experience in mobile Android or IOS development.

Skills