Job Description

• Help respond to customer questions via phone, email, or chat, ensuring prompt and accurate solutions.
  通过电话、邮件或聊天工具回答客户问题，确保提供快速准确的解决方案。 
• Update and organize customer information in the CRM system.
  更新并整理客户关系管理系统中的客户信息。 
• Gather and document feedback from customers to help improve services.
  收集并记录客户反馈，帮助改进服务。 
• Assist in organizing and managing events aimed at strengthening customer relationships.
  协助组织和管理旨在加强客户关系的活动。 

Job Requirements

• Currently pursuing at least a Diploma in Business, Marketing, Public Relation, or a related field.
  目前正在就读多 商业、市场营销、公关管理或相关领域相关的科系。
• Native fluency in Mandarin Chinese.
  母语为中文。
• Familiarity with digital marketing trends and practices, especially in Chinese-speaking communities.
  熟悉数字营销趋势和实践，尤其是在中文社区中。
• Responsible and reliable with a proven ability to work both independently and as part of a team.
  责任心强，可靠，具备独立工作和团队合作的能力。
• Adaptability and willingness to collaborate with others to meet business goals.
  适应性强，愿意与他人合作以实现业务目标。
• Available to participate in company events on weekends or public holidays.
  可以在周末或公共假期参加公司活动

Skills