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Lalamove

<div>Frustrated by the analogue process of using call centres to book delivery vehicles and the lack of transparency in pricing and availability, a group of problem solvers got together to create their own digital solution.<br><br></div><div>Lalamove was born to make on-demand delivery possible for everyone at the touch of a button. Through a single app, users could gain access to a wide fleet of suitable delivery vehicles helmed by professional drivers.<br><br></div><div>Simply input the pick up and drop off locations, choose the vehicle type you require and get quickly matched with a nearby driver who’s ready to take the order.<br><br></div><div>Track the whole delivery process from start to finish in the app, use digital payment options and pull up the record of all your activity in one place.<br><br></div><div>Lalamove has become the strategic partner for businesses of all sizes to solve their last-mile delivery issues. From independent brick and mortar stories to restaurants, retail outlets and e-commerce companies, Lalamove helps businesses from a wide array of industries to scale and outsource deliveries based on their needs.</div>

Who we are

<div><strong>Passion</strong></div><ul><li>Positive Energy</li><li>Proactive in learning and asking for work</li><li>Act like owners</li></ul><div><br><strong>Execution</strong></div><ul><li>Believe in solutions, not excuses</li><li>Results driven</li><li>Possess relevant skillset&nbsp;</li></ul><div><br><strong>Humility</strong></div><ul><li>Acknowledge failures and share experience</li><li>Don't reinvent the wheel</li><li>Always believe you can improve</li></ul><div><br><strong>Grit</strong></div><ul><li>Keep up the intensity in good times and bad times&nbsp;</li></ul>

Our Values

<p>Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! </p>
<p>Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. </p>
<p>Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. </p>
<p>At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. </p>
<p>We are building a world class Customer Services team. The Customer Service Associate role is one of the most important positions in our company because you have the highest touch points with our users and drivers! As our Lalamove ambassador, whether our clients or drivers have a positive experience depends on you! </p>
<p>Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience first hand, the thrill of disrupting the logistics industry all while providing excellent customer service. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business. </p>
<p>Think you are up for it? Apply now!</p>
<p><strong>What you’ll do:</strong></p>
<ul>
<li>Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.</li>
<li>Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.</li>
<li>Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.</li>
<li>Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.</li>
</ul>

This job is a Customer Service Associate at Lalamove where you&#x27;ll be the key contact point for users and drivers, providing excellent customer service. You might like this job because you get to solve problems, make customers happy, and be part of disrupting the logistics industry. Apply now if you&#x27;re positive, outgoing, and customer-oriented!

Customer Service

Communication

Problem Solving

Typing

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-yea...

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Lalamove