Job Description

Job Summary

We are looking for a Customer Service Assistant who is friendly, confident, and willing to learn. The role involves helping customers with their questions, feedback, or issues through email, social media, or phone. If you enjoy communicating with people and have basic computer skills, this job is a great fit for you.

Job Description

• Provide friendly and helpful service to all customers.
• Answer customer inquiries and messages through email, social media, or phone.
• Give correct information about products, services, and promotions.
• Record and update customer details and issues properly.
• Follow up to make sure customer problems are solved.
• Inform the supervisor or related department if the issue needs further attention.
• Collect customer feedback to help improve our service.
• Stay updated with company products and policies.
• Support customer loyalty programs and assist with points or redemptions.
• Work together with other team members to ensure customers have a good experience.
• Perform any other tasks assigned by the supervisor or management.

Job Requirements

Requirements

• Confident, friendly, and have a positive attitude.
• Basic knowledge of customer service.
• Able to use Microsoft Office (Word, Excel, Outlook).
• Good communication skills in English and Bahasa Malaysia.
• Team player and willing to learn.
• Experience in customer service is an advantage but not required.

Skills