We are as diverse as the region we connect, because we value the power of difference.

Collaborative team

We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.

Rewarding career

Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!

Diverse opportunities

Lazada Express Malaysia

ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source: <a href="https://www.lazada.com/en/" target="_self">lazada.com</a>&nbsp;

Who We Are

OUR MISSION
Accelerating Progress In Southeast Asia Through Commerce &amp; Technology
OUR VISION by 2030
<ul>
<li>Serve 300 million customers</li>
<li>Create millions of jobs in the eCommerce ecosystems</li>
<li>Power real, profitable SMEs across SEA</li>
</ul>
OUR CORE VALUES
<ul>
<li>Customers first, employees second, shareholders third</li>
<li>Trust makes everything simple</li>
<li>Change is the only constant</li>
<li>Today's best performance is tomorrow's baseline</li>
<li>If not now, when? If not me, who?</li>
<li>Live seriously, work happily</li>
</ul>
Source: <a href="https://www.lazada.com/en/careers/" target="_self">lazada.com</a>

Our Values

Team and Role Introduction: Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels.Lazada Chatbots leverage on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI. Using AI technologies, our chatbots alleviates huge volume of service demands from our consumers.To meet the increasing demands of daily operations for these seller-facing tools, we need a Product Operations Analyst to provide operational support throughout product development lifecycle and ensuring the success across key products from Lazada's e-commerce solutions.Reporting to the Customer Care Regional Product Operations Seller Chatbot &amp; Helpcenter Lead, the Product Operations Analyst's job is to improve the seller experience and retention. Responsibilities: -Become an expert on Lazada inhouse proprietary seller chatbot product -Apply data analysis techniques to analyze logs and user feedback to improve resolution rate and customer satisfaction of AI products -Develop and maintain operational processes for all requirements and enhancements. -Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control -Collaboration with Seller Experience team to gather new requirements &amp; refine business requirements for new domain enhancements -Connecting technology, products, operations and other teams to drive for business change

This job is in Product Operations focusing on Seller Chatbot at Lazada. You might like this job because you&#x27;ll enhance the customer experience with AI technology and collaborate with various teams to drive business change.

Team and Role Introduction: 
Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels.Lazada Chatbots leverage on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI. Using AI technologies, our chatbots alleviates huge volume of service demands from our consumers.To meet the incr...

Operations-Product Operations-(Seller Chatbot)

Lazada Express Malaysia

Project Coordinator

AiChat Sdn Bhd

E-Commerce Operation Executive (Store Operation)

HEBE BEAUTY

E-Commerce Operations Executive

Mark Goh Training House

Customer Service (Online Sales Advisor)

HEBE BEAUTY

Operation Executive (e-Commerce)

PRIME COMMERCE ASIA

E-Commerce Executive - Senior/Executive

ASTRA FAMILY

Livestream E-Commerce Operations Executive (Mandarin Speaking)

PERSOLKELLY Malaysia

Livestream Operations & Performance Manager

Jam Management Sdn Bhd

Sales and Operations Executive

Hiredly X

Company Profile

Lazada Express Malaysia