Job Description

Role Overview

The Accounts Manager is responsible for overseeing a portfolio of clients and ensuring the timely delivery of high-quality financial and accounting services. This role combines financial oversight, client relationship management, operational leadership, and team supervision to drive client satisfaction, retention, and business growth.

Key Responsibilities

Financial & Service Delivery

• Ensure achievement of deliverables in accordance with agreed scope of services.
• Oversee and manage clients’ full financial accounting closing process.
• Monitor reporting systems and ensure accuracy and completeness of financial information.
• Review and approve staff work prior to finalisation and submission to Senior Manager/Director or direct to clients.
• Provide financial insights and advice to support management decision-making.
• Ensure best practices in corporate governance and compliance with statutory and regulatory requirements.

Client Management & Business Development

• Manage a portfolio of clients and maintain strong working relationships.
• Achieve set budget targets within the Group.
• Identify opportunities for additional scope of work and potential fee increases.
• Support cross-selling of other Group services.
• Actively seek client feedback and communicate insights to team members and management.
• Ensure high levels of client satisfaction and retention.
• Acknowledge client queries within 24 hours and respond within two working days.
• Attend client and management meetings as required.

Operations & Process Management

• Plan engagements effectively to ensure quality and efficiency.
• Report regularly to Senior Manager and Director on client matters and operational updates.
• Coordinate and communicate with other divisions to ensure seamless service delivery.
• Assist in streamlining workflow processes and optimising manpower structure.
• Ensure timely billing, including out-of-pocket expenses (OPEs), and follow up on collections.
• Ensure proper filing and maintenance of client and internal records.
• Identify potential risks and recommend appropriate mitigation measures.
• Ensure strict adherence to internal policies and SOPs.
• Undertake additional tasks as assigned by Management.

Supervision & Team Development

• Provide leadership, supervision, and guidance to team members.
• Train and develop staff towards professional competence.
• Manage and optimise staff utilisation.
• Foster accountability, quality standards, and performance excellence within the team.

Job Requirements

Qualifications & Experience

• Professional qualification in accounting (MIA / ACCA / CPA Australia) or currently pursuing.
• Minimum 4 years of relevant accounting experience.
• Prior supervisory experience managing at least 2 staff members.
• Strong understanding of internal controls, corporate governance, and regulatory compliance.
• Familiarity with accounting software; strong computer proficiency is essential.

Skills