When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Retirement plans

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Health and wellness

As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!

MOstay package

Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Colleague wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
We have a long and established history, and are proud of our Asian heritage. For over 60 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to delight our guests each and every day began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong.
Source: <a href="https://www.mandarinoriental.com/en/our-company" target="_self">mandarinoriental.com</a>

Who We Are

Delighting our customers
We are committed to exceeding customers’ expectations by surprising them with our ability to anticipate and fulfil their wishes.
Delighting our colleagues
We provide a caring, motivating and rewarding environment for all. We value diversity and bring out the best in our people by investing in their personal development, enabling a fulfilling career with the Group and beyond.
Becoming the best
We are committed to continual improvement and to making a difference every day. We strive to be an innovative leader in our industry.
Working together
We believe in teamwork and we treat each other with mutual trust and respect. By working together cooperatively and inclusively, we all contribute, and are part of, the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our relationships and in everything that we do. We support initiatives that sustain and improve the environment and are responsible members of our communities.
Source: <a href="https://www.mandarinoriental.com/en/our-company/our-vision" target="_self">mandarinoriental.com</a>

Our Values

<div></div><h1></h1><h2>Scope of Position</h2>Bartenders will be responsible to prepare and serve drinks to guests. He/ she is able to mix and match ingredients in order to create classic and innovative drinks in accordance with guests’ needs and expectations. The bartenders will also prepare other hot/ cold beverages accordingly. The purpose of this position is to interact with the hotel guests and ensure they have a great experience.&nbsp;<h1></h1><h1>Responsibilities</h1>General<ul> <li>Help to ensure the hotel’s high standards</li> <li>Responsible for maintaining the highest standard of service which established by hotel, and accountable for the day-to-day operational efficiency</li> <li>Provide good and efficient service to guest</li> <li>Serving Food and Beverage according to the Legendary Quality Experience Training</li> <li>Look continuously for ways to improve the quality service and surpass the standards</li> <li>Give full and active support to the hotel’s environmental management efforts</li> <li>Be familiar with the hotel facilities and any special events relating to the hotel or other departments</li> <li>Have full knowledge of all menus being offered in the restaurant</li> <li>Have full knowledge of restaurants seating/ table plan</li> <li>Take Food and Beverage orders from guests</li> <li>Deliver food and beverages according to sequence of order</li> <li>Ensure full co-operation with all other service colleagues and departments</li> <li>Be aware of performing salesmanship at all times to help increase revenues</li> <li>Perform any other duties as required by the manager or supervisor from time to time</li> <li>Ensure effective implementation of the IMS policy and procedures</li> <li>Ensure continuous training and awareness of the IMS system</li> <li>Ensure OTPs are monitored and acted upon</li> <li>Identify areas of improvement through CPAR or suggestions</li> <li>Ensure operational compliance to legal regulations and other requirements</li> <li>Identification of new activities that are in relation to EASI and HIRADC.</li> </ul>DepartmentalCost Management<ul> <li>Contribute to the overall profits through prevention of wastage</li> <li>Report deficiencies or breakage of operational equipment to the Assistant Managers</li> <li>Carry out other duties as and when requested by management</li> <li>Increase the average food and beverage check and promote sales</li> </ul>Hygiene and Cleanliness <ul> <li>Ensure hygiene and cleanliness in the storage areas</li> <li>Ensure coffee machines are cleaned on a daily basis</li> <li>Ensure that there is clean glassware and chinaware at all times</li> <li>Ensure silver, flatware, and hollowware are clean and polished at all times</li> <li>Ensure that all equipment and materials are kept in the right place</li> <li>Clean the restaurant service stations on a daily basis</li> </ul>Colleagues Management<ul> <li>Ensure compliance with hotel’s rules and regulations</li> <li>Maintain and enhance colleague grooming and personal hygiene</li> <li>Maintain a healthy relationship with superiors, peers and subordinates</li> </ul>Guest Service <ul> <li>Attend to guest requests and complaints, efficiently and courteously</li> <li>Ensure that the standards of Food and Beverage service are maintained</li> <li>Ensure that the orders are delivered at the proper temperature</li> <li>Develop a thorough knowledge of the contents of all menus, and the composition of each item.</li> <li>Ensure all tables are set up correctly and in a timely manner</li> <li>Provide feedback to Restaurant Manager or Assistant Manager on customer complaints</li> <li>Ensure that all orders are carried out correctly</li> <li>To always practice LQE and MO Pillars daily in the operations</li> </ul>Maintaining Standards <ul> <li>To be able to make menu suggestions to guests</li> <li>Attend all training sessions and courses, briefings and meetings as required</li> <li>Make a significant and continuous effort to increase knowledge in order to achieve the goals and objectives of the hotel and department</li> <li>Actively support the hotel’s team culture, and help to achieve the hotel’s vision, Mission, goals, and values</li> <li>Show a positive, energetic, and caring attitude at all times towards guests and fellow colleagues</li> <li>Participate in multi-skilling training</li> <li>Ensure an efficient and fast delivery of orders, within the speculated time from the order was taken</li> <li>Ensure that the condiments are clean and filled up at all times, check mise-en-place required</li> <li>Ensure all utensils, glasses, china and flatware are always clean</li> <li>Ensure tables are clean and re-set according to pre-determined standards</li> <li>Report all guest comments to the supervisor/ manager immediately</li> <li>Coordinate effectively with the kitchen and bar colleagues</li> <li>Setting restaurant service stations and check it is full at all times</li> <li>Ensure the dirty linen is taken to the Laundry department and that clean linen is collected</li> <li>Obey all the rules, regulations, and service conditions in hotel employee handbook</li> <li>Ensure comply with the presentation, quality, and portions of all dishes and drinks before serving</li> <li>Ensure that all trays are cleared and cleaned as soon as possible and ensure the service stations are clean at all times</li> <li>Surrender found items to the Housekeeping Lost and Found or Security</li> <li>Familiarize yourself with the individual food preparations items</li> <li>Maintain operation equipment in good condition at all times</li> <li>Count the change correctly before leaving the cashier’s counter to avoid discrepancies</li> <li>Ensure that the details on the bill are correct</li> </ul><ul><li>To be able to build up a good rapport with all guests</li></ul>Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company’s discretion, at any time with appropriate notice.&nbsp;<h2></h2>

This job is for a Bartender at a hotel. You might like this job because you get to interact with guests, create innovative drinks, and ensure a great experience while following high standards and contributing to profits.

Scope of PositionBartenders will be responsible to prepare and serve drinks to guests. He/ she is able to mix and match ingredients in order to create classic and innovative drinks in accordance with guests’ needs and expectations. The bartenders will also prepare other hot/ cold beverages accordingly. The purpose of this position is to interact with the hotel guests and ensure they have a great experience. ResponsibilitiesGeneral 

-Help to ensure the hotel’s high standards 

-Responsibl...

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Company Profile

Mandarin Oriental Hotel Group