We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Client Support Executive - Contact Centre (Supporting Singapore)

Singapore Contact Centre

• Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes.

• Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.

We will count on you to:

• Provide quality customer service to clients over phone call, email or on portal navigation to resolve client’s enquiries efficiently, including liaising with internal & external clients.

• Provide customers with product and service information

• Identify and escalate priority issues and able to route calls to appropriate resource

• Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner

• Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.

What you need to have:

• A Bachelor’s Degree in any field

• 1-3 years experience in Contact Centre/Call Centre Environment

• Proficient in MS Office (Pivot Table, Excel Formulas and Words)

• Ability to understand, speak, read and write English is required

• Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

• ​Ability to understand and converse in Mandarin is an advantage

• Experience supporting shared service operation 

• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information 

• Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.