Job Description

Responsibility

• Achieve and exceed monthly sales targets by proactively engaging with customers in the retail store, understanding their needs, and recommending suitable jewellery pieces.
• Develop and maintain strong customer relationships through consistent follow-up, personalized service, and proactive communication regarding new products, promotions, and events.
• Maintain a deep understanding of Masdora Jewellery's product catalogue, including gold quality, design variations, pricing, and current promotions, to effectively address customer inquiries and provide accurate information.
• Provide exceptional customer service by greeting customers warmly, actively listening to their preferences, and assisting them in making informed purchasing decisions.
• Process sales transactions accurately and efficiently, including handling cash, credit card payments, and other forms of payment, while adhering to company policies and procedures.
• Contribute to maintaining a visually appealing and organized store environment by assisting with product displays, restocking inventory, and ensuring the cleanliness of the sales floor.
• Actively participate in sales training programs and workshops to enhance product knowledge, sales techniques, and customer service skills.
• Sales-driven mindset with a good understanding of customer behavior and online shopping trends.
• Experience in live streaming, retail sales, or e-commerce is an added advantage.
• Ability to work flexible hours, including weekends and peak campaign periods.

Job Requirements

Requirements

• Possess a Diploma in any field; fresh graduates are encouraged to apply for this entry-level Sales Executive position.
• Demonstrate excellent communication skills in both English and Bahasa Malaysia to effectively engage with a diverse customer base.
• Exhibit a strong aptitude for sales, with the ability to learn and apply product knowledge to meet and exceed sales targets at Masdora Jewellery.
• Cultivate and maintain strong customer relationships through exceptional customer service and proactive relationship management techniques.
• Effectively manage time and prioritize tasks to ensure efficient handling of customer inquiries, sales processes, and follow-up activities in a fast-paced retail environment.
• Apply problem-solving skills to address customer concerns and resolve issues promptly, ensuring customer satisfaction and loyalty.
• Utilize negotiation skills to effectively close sales and maximize revenue opportunities while adhering to company policies and pricing guidelines.
• Host live selling sessions (e.g., TikTok Live, Facebook Live, Shopee Live) to showcase and promote products.
• Assist in order processing, customer follow-up, and after-sales inquiries related to live sessions.

Skills