Job Description

 Job Description

1. Oversee and manage the centre’s daily operations.
2. Communicate effectively, build good rapport, and provide excellent customer service to parents, customers, and students.
3. Liaise with relevant stakeholders, including management, coaches, team members, suppliers, and others.
4. Ensure the centre achieves its monthly sales targets.
5. Prepare regular reports, such as attendance records, student lists, and other operational reports.
6. Oversee the execution of the centre’s events on a regular basis, whether online or offline, including pre-event setup, registration, and payment collection.
7. Update trial student name lists and monitor class schedules and class sizes regularly.
8. Manage the upkeep, cleanliness, and overall readiness of the centre.
9. Work closely with the Operations Manager and operations team to ensure smooth and efficient operational processes.
10. Assist in the running of the centre’s events, including setup, registration, and payment collection when required.
11. Provide operations training to franchisees and other team members when necessary.
12. Manage inventory and procurement matters.
13. Carry out any other duties as assigned by management from time to time.

Job Requirements

Job Requirements:

• Have at least 2 years of experience in education centre management or a related field.
• Possess basic knowledge of Microsoft Office.
• Ability to sell educational programmes to parents
• Experience in customer service especially dealing with parents. 
• Have good proficiency in both written and spoken English.
• Experience in using center management software systems
• Responsible, detail-oriented, organized, and able to manage multiple tasks effectively.
• Possess strong leadership and problem-solving skills.
• Supportive and cooperative team player.
• Emotionally mature and able to maintain professionalism in handling relationships with stakeholders and work responsibilities.
  
  Workdays (Wednesdays-Sundays)
  Wed: 930am-6pm
  Thurs: 1230pm-9pm
  Fri: 1230pm-9pm
  Sat: 9am-6pm
  Sun: 9am-6pm
  Mon & Tues: Offdays
  
  𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬: 
• Monthly Salary from RM3000++ to RM4,500++ (Depending on experience) with EPF/SOCSO/EIS
• Weekend Meals are provided 
• Transport allowance
• Performance bonus
• Long-term service bonus
• Health Allowance
• Medical and Dental Benefits
• Constant personal growth through regular trainings (Public Speaking, Interpersonal Skills, Leadership, Time Management, Presentation Skills, Financial Literacy, & many more!)
• Dynamic, fun, and supportive environment
• Growth Opportunity: Assistant Operations Manager, Operations Manager, Area Manager, Regional Franchise Manager, International Franchise Manager
  
  Interested candidates kindly fill in the google form:
  https://forms.gle/LYMfWf19z9Y4Ghdq6

Skills