Customer Experience Executive (Trading & IT Industry)

N2N HOLDINGS BERHAD

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This job is about being the friendly face of our Customer Experience team in the trading and IT industry. You might like this job because you'll resolve customer issues and work closely with brokers while sharpening your tech skills!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Acting as a first point of contact: dealing with correspondence and phone calls.

To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.

To provide customer service to brokers, service information, resolving problems, attend to enquiries.

Routinely examine, monitor for defects / downtimes.

Coordinate with other departments for resolving customer's complaints and fulfilling their requests.

Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.

Understanding of the trading and IT industry, including knowledge of financial and trading market.

Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.

Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.

Ability to empathize with customers' needs and provide solutions that meet their requirements.

Problem-solving skills to address customer issues efficiently and effectively.

Job Requirements

Company Benefits

Comprehensive Health Coverage

Provides extensive life and hospitalization insurance, with protection extended to employees' spouses.

Outpatient Care

Medical entitlement for routine checkups and minor treatments.

Dental & Optical Allowance

Financial support for dental and vision care.

Monthly Fruit Delivery

Fresh fruit provided every month to promote healthy eating.

Reserved Parking

Dedicated parking for Managers and above.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Pre-Sales / IT Business Analyst / Business Intelligence

Software Development & QA / Testing

Company Profile

N2N HOLDINGS BERHAD

N2N Connect Berhad is a managed services provider for integrated capital market, network, and infrastructure solutions, incorporated in 2000. Today, it is one of the largest providers in the Asia-Pacific region, empowering capital market players with opportunities for innovation and growth. Source: https://www.n2nconnect.com/about.html