Job Description

As a Customer Experience & Operations Executive, you will be the frontline voice of Phoenix — assisting customers, managing orders, and ensuring smooth day-to-day operations. You’ll learn how a fast-growing wellness brand runs internally while also contributing to initiatives that impact real lives.

• Handle customer inquiries via WhatsApp, social media, email and calls.
• Assist with order coordination, scheduling deliveries, and updating records.
• Maintain customer satisfaction tracking and assist in retention strategies.
• Support administrative tasks such as basic invoicing, data entry and filing.
• Assist in community engagement activities (e.g. events, workshops, loyalty projects).
• Provide feedback and suggestions to improve customer journey & processes.
   

Job Requirements

• Strong communication skills in English and Mandarin.
• Warm, patient and people-oriented personality — you enjoy helping others.
• Organized and responsible — able to follow through on tasks.
• Tech-friendly — familiar with WhatsApp Web, Google Sheets, basic admin tools.
• Passion for women’s wellness, motherhood, health or community work is a huge plus.
   

Skills