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This job is an Internship in Customer Experience & Operations at Phoenix. You might like this job because you'll connect with customers, help improve their experience, and learn the inner workings of a growing wellness brand.
RM 1000 - RM 1500
Sentul, Kuala Lumpur
Job Description
As a Customer Experience & Operations Intern, you will be the frontline voice of Phoenix — assisting customers, managing orders, and ensuring smooth day-to-day operations. You’ll learn how a fast-growing wellness brand runs internally while also contributing to initiatives that impact real lives.
- Handle customer inquiries via WhatsApp, social media, email and calls.
- Assist with order coordination, scheduling deliveries, and updating records.
- Maintain customer satisfaction tracking and assist in retention strategies.
- Support administrative tasks such as basic invoicing, data entry and filing.
- Assist in community engagement activities (e.g. events, workshops, loyalty projects).
- Provide feedback and suggestions to improve customer journey & processes.
Job Requirements
- Strong communication skills in English and Mandarin.
- Warm, patient and people-oriented personality — you enjoy helping others.
- Organized and responsible — able to follow through on tasks.
- Tech-friendly — familiar with WhatsApp Web, Google Sheets, basic admin tools.
- Passion for women’s wellness, motherhood, health or community work is a huge plus.
Right to Work Requirements
- Candidates with an existing right to work in the country are preferred
- Local citizens of this country
- Permanent residents (PR) of this country
- Candidates who already have a work permit for this country
Working Arrangement
- On Site
Skills
Customer Relationship Management
Microsoft Excel
Social Skills
Company Benefits
Medical Insurance
Hospitalization insurance provided upon confirmation
Work Equipment
Laptop and mobile phones are provided for work usage
Flexible working arrangement
Work from the comfort of your home.
Growth Opportunities
Opportunity to attend professional development and upskilling courses.
Employee Discount
Enjoy employee discount on all meal packages
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Job Specialisation
Company Profile
Phoenix Signature Kitchen
At Phoenix Signature Kitchen, we believe food is more than nourishment. It is a powerful part of healing, recovery and restoration.
Our journey began with a simple yet deeply personal mission: to support mothers through one of the most transformative phases of their lives - postpartum recovery. What started as a confinement food service has since evolved into something much bigger.
Today, we serve not just new...