Job Description

Pinkcollar Employment Agency is looking for a motivated, process-oriented Operations Officer with strong communication skills to join our Operations team.

If you are interested in exploring a career with purpose and consider yourself a strong communicator and organised, we would love to work with you.

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You will be responsible for making sure that Pinkcollar delivers its services to its clients on time, and you will support the day-to-day operations of the business. 

Responsibilities include:

• Review documents for legal processing of migrant workers into Malaysia, checking for accuracy and completeness
• Prepare documents required for migrant worker visa application processes such as employment contracts, relevant immigration forms and authorisation letters
• Submitting visa applications either online or manually with the assistance of the Dispatch team
• Own and proactively follow up on visa application accounts assigned to you to ensure progress within the set deadline/required time frame
• Seek guidance from supervisors on case strategy for visa applications that are atypical/require nuance considerations 
• Execute on typical administrative services such as permit renewal and contract renewal services 
• Manage client communications throughout the visa application process, including liaising with clients for document signing, emailing/messaging clients to provide progress updates, and receiving clients at the office during worker arrival
• Manage on-arrival logistics for candidates when they arrive in Malaysia such as purchasing phone SIM cards, medical examination registration and visa issuance 
• Manage relevant stakeholders (Department of Labour, Immigration Department Officers, etc.) and practise cross-cultural empathy with people from varying backgrounds
• Perform duties with proactivity, enthusiasm and open communication

Job Requirements

• Experience with clients from various backgrounds
• Strong verbal and written English communication skills
• Positive attitude toward day-to-day problem-solving
• Ability to manage deadlines and prioritise work tasks 
• Passionate or willing to learn about social impact, ethical recruitment, foreign labour, issues faced by migrant workers, forced labour and modern slavery
• Process-oriented or process-driven person
• Ability to work well under pressure and good at making decisions quickly
• Empathetic but resilient (you deeply care about customers, and always remain calm)
• Forward-thinking and an action-taker (anticipate potential problems and prevent them before they occur)
• Interest in planning systematically and organising workflows to optimise efficiency.
• Highly organised and meticulous
• Able to work collaboratively in a lean operations team under a dynamic environment
• A candidate who has a car is highly desirable as this role may involve some logistical work

*** This role is open to all academic backgrounds

If you are interested and/or have any questions, please email zenna@hirepinkcollar.com and cc: sofia@hirepinkcollar.com, kina@hirepinkcollar.com with your resume/CV and cover letter.

Skills