Job Description

• CRM and CDP Integration Support: Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints.
• Omni-Channel Strategy Enhancement: Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience.
• AI and Machine Learning Application: Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms.
• Coding and Development: Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met.
• System Architecture Support: Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI/machine learning, and omni-channel solutions.
• Project Assistance: Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones.
• Collaboration: Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives.
• Data Management Support: Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling.
• Technical Troubleshooting: Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly.
• Continuous Improvement: Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI/machine learning methodologies to boost system performance.

Job Requirements

Technical Skills:

• Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages.
• Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage.
• Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus.

CRM, CDP, and Omni-Channel Systems:

• Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience.

Analytical and Problem-Solving Skills:

• Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively.
• Experience in data analysis and the ability to interpret and work with complex datasets is a plus.

Adaptability and Learning Mindset:

• Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes.
• Enthusiasm for exploring innovative solutions, particularly in AI/machine learning and system integration.

Project and Internship Experience:

• Relevant academic or professional experience in software development, system integration, or data management is highly valued.
• Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred.

Fresh Graduates Welcome:

• Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.

Skills