Job Description

Position Description

The Supplier Quality Co-ordinator plays a key administrative role in managing and coordinating supplier quality-related activities within the company.

Acting as a central link between the Quality, Production, Sales, and Procurement teams, as well as suppliers, the role ensures efficient communication and resolution of supplier quality issues.

Main Roles & Responsibilities

• Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions.
• Act as a liaison between internal departments (Quality, Production, Sales, Procurement) and suppliers to facilitate smooth communication and resolution of supplier quality matters.
• Review and evaluate reported supplier non-conformities before they are formally communicated to the supplier, ensuring their validity and alignment with company standards. If the provided information is incomplete, request additional details from the originator of the supplier non-conformity.
• Conduct a first-level analysis of supplier responses to non-conformities, verifying the completeness of root cause analysis and corrective actions. If the provided information is incomplete, request additional details from the supplier before escalating the issue.
• Assess supplier responses and decide whether to accept them or involve the Quality, Engineering, or Supply Chain teams for further evaluation.
• Manages the decision on internal rectification vs return to supplier, obtains supplier’s cost approval, and records all related non-conformance costs. Communicates Non-Conformity costs to the supplier and ensures compensation is collected and documented. Leads COPQ discussions in supplier reviews and updates records based on negotiated outcomes.
• Maintain and manage supplier quality documentation, including non-conformance reports, corrective action plans, and supplier performance records.
• Support the Quality team in tracking and following up on supplier corrective actions to ensure timely and effective resolution of issues.
• Assist in the preparation and execution of supplier quality audits and performance evaluations.
• Support the supplier re-assessment process and help identify suppliers requiring audits based on performance criteria and spending volume.
• Manage the supplier audit tracker and ensure proper registration and documentation of audits and related reports within the company’s Quality Management System.
• Facilitate communication between departments to resolve goods-in inspection issues that result in product holds, ensuring discrepancies between purchase orders, supplier offers, and requisitions are addressed effectively. This task require to develop an understanding of Certification Requirements and SDRL codes for analysis of the QA department hold list.
• Contribute to continuous improvement initiatives by identifying trends and areas for supplier quality enhancement.
• Ensure compliance with company quality policies and industry regulations in supplier-related processes
• Provide administrative support for supplier-related quality activities, including reporting, data entry, and record-keeping.
• Collaborate with cross-functional teams to develop and implement best practices for supplier quality management.
• Any other reasonable duties as required to meet the needs of the business.

Job Requirements

Qualification & Education:

• Bachelor's degree or equivalent qualification in Engineering, Supply Chain Management, Quality Management, Business Administration, or a related field (preferred but not mandatory). 
• Certification in Quality Management (e.g., ISO 9001, Six Sigma, or equivalent) is a plus. 
• Strong communication skills in English.

Skills & Behaviours:

This role requires strong analytical skills, attention to detail, and the ability to assess supplier responses effectively while coordinating with various internal and external stakeholders to ensure high supplier quality standards.

Experience:

• 2-5 years of experience in supplier quality, procurement, supply chain, or a related administrative role within a manufacturing or industrial environment.
• Experience in supplier communication and coordination across multiple departments (Quality, Procurement, Production, etc.)
• Familiarity with non-conformity management, root cause analysis, and corrective action processes
• Previous experience with Quality Management Systems (QMS) and audit processes is preferred

Skills