Job Description

About the Role: We are seeking a proactive and detail-oriented Operation Support Manager (OSM) to support retail operations through effective workforce planning, recruitment management, payroll verification, scheduling coordination, and operational compliance. This role plays a key part in ensuring smooth store operations, manpower optimization, and adherence to company policies and procedures.

Reporting to: Area Manager, Regional Manager

In-charge for: Central Store (KL/Selangor Area)

Allowances Entitled: Travelling Allowance ,HP Allowance, Role Allowance

Key Responsibilities

Workforce Planning & Recruitment

• Manage manpower planning and monitor staffing requirements across assigned stores.
• Maintain vacancy tracking and recruitment progress reports.
• Coordinate recruitment activities including candidate screening, documentation verification, and hiring administration.
• Develop and publish job advertisements through various recruitment channels.
• Build and maintain a talent pipeline to support future staffing needs.

Attendance, Scheduling & Payroll Support

• Monitor and verify employee attendance records and attendance adjustments.
• Ensure attendance data accuracy and compliance with company policies.
• Review and approve store work schedules and overtime planning.
• Verify payroll-related attendance information and support payroll processing.
• Investigate attendance discrepancies and process back-pay applications when required.

Operational Support & Compliance

• Conduct regular store visits to review operational performance and manpower status.
• Ensure compliance with company SOPs, hygiene standards, and staff grooming requirements.
• Support Store Managers in resolving workforce and operational issues.
• Monitor and report manpower movements, vacancies, and resignation updates.
• Manage hostel inspections, maintenance, and compliance matters.

Reporting & Stakeholder Coordination

• Prepare manpower, recruitment, and operational reports for management review.
• Participate in management and operational meetings to provide workforce updates.
• Coordinate employee transfers, training nominations, and related documentation.
• Collaborate with Store Managers, Area Manager, and support functions to ensure operational efficiency.

Job Requirements

Experience

• Minimum 2–5 years of experience in Retail Operations, Human Resources, Workforce Management, or related fields.
• Experience in recruitment, attendance management, and manpower scheduling will be an added advantage.

Skills & Competencies

• Strong in planning and coordination skills.
• Excellent communication and interpersonal abilities.
• Good in analytical and problem-solving skills.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Ability to manage multiple priorities and work under tight deadlines.
• Familiarity with HRIS, attendance management, and workforce management systems

Pay: RM3,000.00 - RM4,455.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person

Skills