Job Description

• Review, enhance, and implement HR policies, SOPs, governance frameworks, and best practices to support organizational effectiveness.
• Ensure compliance with labor laws, regulatory requirements, and internal company standards across all HR practices.
• Standardize HR processes and service delivery across departments and operational locations to ensure consistency, fairness, and operational excellence.
• Lead HR process improvement and digitalization initiatives to enhance efficiency, employee experience, and service quality.
• Monitor HR audit readiness, compliance standards, and effectiveness of policy implementation.
• Maintain and continuously update the Employee Handbook in alignment with company policies, legal requirements, and organizational culture.
• Provide comprehensive HR services including employee relations, grievance handling, conflict resolution, and disciplinary advisory.
• Deliver professional HR advisory and consultation to managers and employees on HR policies and practices.
• Oversee employee welfare initiatives, benefits administration, and HR support services to enhance employee engagement and satisfaction.
• Conduct HR communication, awareness, and training sessions to strengthen employee understanding of company policies and workplace expectations.

• Lead and continuously improve the organization’s performance management framework, appraisal systems, and calibration processes.
• Drive a high-performance culture through initiatives that strengthen accountability, productivity, engagement, and business outcomes.
• Partner with business leaders to identify organizational and performance gaps and recommend strategic improvement initiatives.
• Develop and strengthen KPI frameworks, competency models, talent assessment methodologies, and performance measurement tools.
• Support succession planning, leadership development, talent management, and workforce capability-building initiatives.
• Analyze workforce performance trends and provide data-driven HR insights and recommendations to management.
• Facilitate employee engagement, organizational development, and change management initiatives.
• Provide HR coaching, mentoring, and employee support to foster continuous development and a positive performance culture.

• Lead end-to-end recruitment and talent acquisition activities for managerial, professional, and operational positions.
• Develop proactive recruitment strategies and talent pipelines to support business growth and workforce planning.
• Collaborate with hiring managers to identify manpower requirements and ensure timely fulfillment of hiring needs.
• Strengthen employer branding initiatives to enhance recruitment effectiveness and candidate experience.
• Monitor recruitment KPIs including quality of hire, time-to-fill, hiring effectiveness, and manpower fulfillment rates.
• Oversee onboarding and orientation programs to ensure smooth employee integration and positive new hire experience
• Ensure company values, policies, and Employee Handbook are effectively integrated into onboarding programs.

Job Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Minimum 8–12 years of HR experience with strong exposure in HR Services, Performance Management, and Organizational Development.
• Proven experience in driving KPI frameworks and performance culture initiatives.
• Strong understanding of the Malaysian Employment Act and HR best practices.
• Experience in policy development, organizational design, and HR governance.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• Ability to influence stakeholders and drive organizational change effectively.

• Experience in retail, FMCG, or multi-site operational environments.
• Experience supporting fast-growing and performance-driven organizations.
• Exposure to HR transformation initiatives and HR analytics.

Skills