Job Description

• Responsible to create and implement strategies that make online transactions possible including but not limited to organize, develop, and execute website/market places/Live sales marketing plans.
• Responsible to drive the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology, infrastructural plans and contents/visual direction.
• Responsible for generating data-driven commercial insights and managing relationships with partners for the business.

KEY RESPONSIBILITIES

• Oversee and manage the design, functionality, and user experience of the online stores.
• Develop and manage digital marketing campaigns, including SEO, PPC, display, email marketing, and social media.
• Improve conversion rates & analyze data to drive business decisions, set targets, and forecast trends.
• Collaborate with marketing, IT, product, and customer service teams.
• Manage customer experience & satisfaction; analyze customer purchase behavior and manage customer retention and loyalty programs. Including Customer journey UX/UI on online platforms.
• Manage sales, promotions, and returns based on given KPI.
• Manage relationships with technology vendors and other partners.
• Oversee and manage fulfillment team ensuring all orders are delivered on time.
• Manage and propose TikTok, Market places, Social medias & official e-Shop’s contents and visuals (banners/product pictures/product descriptions) to drive sales effectively.
• Manage both B2C & B2B e-Commerce sales. Business (bulk purchase) on online platforms for business uses and consumers (individual pack) are for personal uses. 

Job Requirements

• Bachelor’s Degree in E-commerce, Business, or a related field.
• Minimum 4 to 7 years’ experience e-commerce roles with a focus on product catalogue management and order processing.
• Knowledge of e-commerce platforms, payment processing systems, and security protocols.
• Familiarity with e-commerce analytics tools and reporting.
• Experience with various e-commerce platforms and content management systems.
• Excellent project management and coordination abilities.
• Effective communication and interpersonal skills.
• Ability to demonstrate initiative and work well in a fast-paced environment.
  

Skills