Job Description

We are looking for Application Support Executive to join our young team of motivated professionals. We provide post-project support to our customers on a mid-/long-term tenure with internal career growth opportunities.

Your role is to provide application support to end-users, training and guidance will be provided accordingly.

Duties and Responsibilities

•  Perform Administrative tasks on incident raised, problem escalation and tracking statuses for logs.
•  Resolving incident and service/change requests from customers, and stakeholders within SLA timeframe.
•  Gathering and analysing data to diagnose problems with systems
•  Collaborate with IT team and developers in resolving and providing best solution.
•  Provide day-to-day support to customers’ existing software application team.
•  Produces regular reports on status, service/change request progress, SLA performance, analyzes trends, and proactively identifies opportunities for optimization.

Job Requirements

Skills and Qualifications

•  The ability to take initiative, be self-motivated and have the willingness to learn.
•  An adaptable and flexible attitude, being able to approach and solve a problem by examining it from different angles.
•  Strong interpersonal and analytical skills to gather information from business users and explain complex technical concepts in simple language.
•  Demonstrated written and verbal communication skills to create useful support logs.
•  The ability to collaborate within a team as team player and leading a team.
•  Observational skills to recognize warning signs that indicate potential problems.
•  Good time management skills to provide updates and fixes within a promised time frame.
•  Customer service skills to interact professionally and positively with stakeholders and customers.
•  Basic knowledge of software/application development lifecycle.
•  Diploma or Bachelor’s Degree in IT related field of study.
•  Programming knowledge is a plus (preferably with a developer background).
•  Minimum 1-2 years working experience in IT Industry.

Skills