Job Description

1. Manages day-to-day shopping mall’s food court operations, ensures the quality, standards and meets the customers’ expectations on a daily basis.
2. Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.
3. Plan and work to budgets, maximize profits and achieve sales targets set by the Management.
4. Lead F&B team by attracting, recruiting, training, creating work schedules and appraising talented personnel.
5. Provide guidance and coaching to ensure consistent performance and growth within the team.
6. To lead, mentor and motivate a team of supervisors and staff, fostering a positive work culture, teamwork, and exceptional service delivery.
7. Review sales vs target and staff performance.
8. Establish and maintain positive and productive relationships with food court tenants/vendors.
9. Address tenant concerns and facilitate communication between tenants and management.
10. Ensure the food court complies with all health and safety regulations and food handling guidelines.
11. Handle customer complaints and resolve issues in a timely and satisfactory manner.
12. Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency
13. Handle disciplinary issues, conducting annual review and confirmation of staff.
14. Constantly review, evaluate operations/procedures and suggest improvements to the management.
15. Report on management regarding sales results and productivity.

Job Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent.
• Required language(s): English, Malay, Mandarin (an added advantage).
• At least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
• Must possess own transport.
• Strong leadership skills and the ability to lead and inspire a diverse team.
• Strong analytical skills; Good in problem solving.
• Excellent communication, interpersonal, and negotiation skills.
• Must have positive working attitude, willing to take up responsibilities.
• Familiarity with food safety regulations, health standards, and hygiene practices.
• In-depth knowledge of restaurant/food court operations, quality standards, and customer service principles.
• Knowledge in cost management will be an added advantage.
• Must able to work shifts (morning or noon shifts).
• Must willing to work in shopping center / malls office.
• Reporting to Director/General Manager.

Skills