company-logo-image

Operations Manager

ashley-avatar-image

AI-generated summary

beta

This job is as an Operations Manager for a shopping mall food court. You might like this job because you'll lead a dynamic team, enhance customer experiences, ensure smooth operations, and make the food scene exciting for everyone!

RM 4000 - RM 6000

taman sungai besi , Kuala Lumpur

Job Description

  1. Manages day-to-day shopping mall’s food court operations, ensures the quality, standards and meets the customers’ expectations on a daily basis.
  2. Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.
  3. Plan and work to budgets, maximize profits and achieve sales targets set by the Management.
  4. Lead F&B team by attracting, recruiting, training, creating work schedules and appraising talented personnel.
  5. Provide guidance and coaching to ensure consistent performance and growth within the team.
  6. To lead, mentor and motivate a team of supervisors and staff, fostering a positive work culture, teamwork, and exceptional service delivery.
  7. Review sales vs target and staff performance.
  8. Establish and maintain positive and productive relationships with food court tenants/vendors.
  9. Address tenant concerns and facilitate communication between tenants and management.
  10. Ensure the food court complies with all health and safety regulations and food handling guidelines.
  11. Handle customer complaints and resolve issues in a timely and satisfactory manner.
  12. Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency
  13. Handle disciplinary issues, conducting annual review and confirmation of staff.
  14. Constantly review, evaluate operations/procedures and suggest improvements to the management.
  15. Report on management regarding sales results and productivity.

Job Requirements

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent.
  • Required language(s): English, Malay, Mandarin (an added advantage).
  • At least 5 Year(s) of working experience in the related field is required for this position.
  • Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
  • Must possess own transport.
  • Strong leadership skills and the ability to lead and inspire a diverse team.
  • Strong analytical skills; Good in problem solving.
  • Excellent communication, interpersonal, and negotiation skills.
  • Must have positive working attitude, willing to take up responsibilities.
  • Familiarity with food safety regulations, health standards, and hygiene practices.
  • In-depth knowledge of restaurant/food court operations, quality standards, and customer service principles.
  • Knowledge in cost management will be an added advantage.
  • Must able to work shifts (morning or noon shifts).
  • Must willing to work in shopping center / malls office.
  • Reporting to Director/General Manager.

Skills

Management
Team Leadership
Training And Development
Continuous Monitoring
Talent Recruitment
Recruitment Strategies
Safety Standards
Effective Communication

Company Benefits

Overtime/ Attendance/ House allowance provided

For confirmed non-executive staffs

Career Enhancement Program

Training and self development program will be provided

Yearly Salary Increment & Bonus

Enjoy your annual reward for your hardwork


Additional Info

Experience Level

4 - 7 Years of Experience

Career Level

Manager / Team Lead

Job Specialisation


Company Profile

SMART LEGACY SDN BHD-logo-image

SMART LEGACY SDN BHD

Smart Legacy is a team of professionals with proven track record in the food and beverage operations and management services, specializing in the management of large scale food court. Our area of expertise includes : – conceptualization – design and layout – operation workflow and support – management and system structure