Job Description

• Handling inbound and outbound calls from customers. Text/chat is the priority chosen medium for inbound support.
• Attending general inquiries, complaints, comments, feedbacks from customers via live chat, phone and email
• Manage feedbacks or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• To exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements

• Minimum SPM qualifications (Fresh graduates are encouraged to apply)
• Possess a service oriented mind-set with excellent telephone etiquette
• Good verbal and written communications in Bahasa Melayu/ English
• Motivated, driven and energetic work ethic
• Strength in communication and competence in consulting and give accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement towards
• customers, continuously demonstrating confidence, reliability and integrity in difficult situations.

Company Benefits

Additional Info