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This job is about being a Digital Live Chat Support Agent, where you help customers in real-time through chat. You might like this job because you enjoy solving problems and making people happy while working in a lively team environment!
RM 2500 - RM 3000
Plaza Sentral, KL Sentral , Kuala Lumpur
Full-Time
1 week ago
Job Description
🌟 Join Our Team as a Digital Live Chat Support Agent! 🌟
Are you passionate about providing excellent customer service and thrive in a fast-paced environment? We are looking for a Digital Live Chat Support Agent to join our dynamic team and help us provide real-time assistance to customers!
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Resolve customer issues and provide support on a variety of topics.
- Ensure customer satisfaction through clear, effective communication.
- Collaborate with the team to improve overall customer service and experience.
Job Requirements
Requirements:
- Fluency in Mandarin is a must.
- Previous customer service or BPO experience is preferred.
- Excellent communication skills and the ability to engage with customers.
- Ability to handle multiple chats simultaneously in a fast-paced environment.
- Strong problem-solving skills and a customer-first mentality.
Skills
Company Benefits
Career Growth and Development
We put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.
Modern and Comfortable Workspaces:
Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment
Recognition and Rewards:
Your hard work and achievements don’t go unnoticed. We celebrate successes and milestones.
Inclusive and Diverse Work Environment:
With colleagues mix of local and expatriate team members, you’ll experience a rich, inclusive culture that values different perspectives and idea
Cutting-Edge Technology
Utilize the latest technology and tools to enhance your productivity and streamline your work processes,
Employee Engagement Activities
Participate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.
Additional Info
Company Profile
SRG Asia Pacific Sdn Bhd
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