Job Description

Join us at The Hungry Tapir

Ready to grow in hospitality while keeping things friendly and efficient? Working with us at The Hungry Tapir means serving honest food and creating warm, local moments for guests across our store. You will learn practical front-of-house skills in a supportive team that cares about good service and steady improvement.

Role Purpose

This role is the backbone of our dining experience. You will keep the floor running smoothly, manage guest flow, and help maintain a clean, welcoming space so the kitchen and service teams can do their best work.

Your Growth & Impact

• Build confidence by handling real guest interactions and busy shifts so you gain practical hospitality experience fast.
• Develop technical skills with point of sale systems and basic beverage preparation to expand your F and B toolkit.
• Strengthen teamwork and communication by working closely with cooks and supervisors on daily service routines.
• Advance your customer service profile through friendly upsell and problem resolution, useful for future supervisory roles.
• Grow your schedule flexibility and time management, a skill employers value across hospitality roles.

Job Requirements

Responsibilities

Guest Experience

• Greet guests with a warm, timely welcome and assist with seating and menu questions.
• Take accurate orders and confirm special requests to ensure high guest satisfaction.
• Respond calmly to simple complaints and escalate as needed to supervisors.
• Process payments correctly and provide clear receipts at check out.

Floor Operations

• Operate the POS system to send orders to the kitchen and update table statuses.
• Clear and reset tables quickly while keeping presentation and cleanliness consistent.
• Manage basic side-station tasks like refilling condiments and restocking service items.
• Assist during peak hours with queue management and timed table turns.

Team & Hygiene

• Follow food safety and hygiene procedures to maintain a clean service area and reduce risk.
• Support training for new team members by demonstrating standard service routines.
• Coordinate with kitchen staff to ensure timely delivery of dishes and accurate plating.
• Participate in shift briefings and handovers to keep service continuity strong.

Requirements

Qualifications & Experience

• Basic secondary education or equivalent; any hospitality training is a plus but not required.
• Available to work flexible shifts including evenings, weekends, and public holidays.

Hard Skills & Knowledge

• Practical experience with point of sale systems and cash handling with attention to accuracy.
• Knowledge of basic food safety and hygiene standards and safe beverage handling.
• Ability to carry trays and stand for extended periods, plus basic table setup skills.
• Familiarity with order taking, menu memorisation, and simple upselling techniques.

Soft Skills & Qualities

• Friendly communication and active listening to create comfortable guest interactions.
• Calm under pressure, with good time management during busy service periods.
• Team player attitude, willing to help colleagues and take direction from supervisors.
• Reliable punctuality and a positive, service-oriented mindset.

Skills