Job Description

We are seeking a highly skilled and detail-oriented Business Event (MICE) Operations Manager to oversee the operational planning and seamless delivery of corporate events, conferences, exhibitions, and meetings. This role requires a strategic thinker and hands-on leader who can manage complex logistics, coordinate cross-functional teams, and ensure all aspects of event operations are executed to the highest standard. 

Job Requirements

Key Responsibilities:  

•  Develop, implement, and oversee operational plans for business events, ensuring alignment with project requirements and objectives.  
•  Lead and delegate tasks to the Operations Executive, ensuring efficient execution of event operations and timely deliverables.  
•  Coordinate with the Project Management Team and external vendors to ensure high-quality, accurate, and timely deliverables.  
•  Support the Project Management Team in managing client relationships and expectations throughout the event lifecycle, ensuring high levels of satisfaction.  
•  Provide regular feedback, updates, and reports to the Project Director on the progress of events and operations.  
•  Conduct regular team briefings and provide leadership to the Operations Team to ensure smooth event operations.  

Required Qualifications:  

•  Minimum SPM or equivalent education.  

Experience Level:  

•  At least 5 years of experience in the event industry, with a focus on the MICE sector.
•  Expertise in managing manpower, event setups (floor, stage, banquet), rehearsals, logistics, and vendor management.  
•  Proven ability to manage high-profile clients and oversee international and multicultural events.  

Skills and Competencies:  

•  Fluent in English (reading, writing, and speaking), with strong communication skills.
•  Advanced proficiency in MS Excel for data analysis and operational planning.  
•  Proficient in MacOS and MS Office; knowledge of SketchUp, CVENT, and CANVA is an advantage but not mandatory.  
•  Excellent problem-solving skills and the ability to quickly address challenges.  
•  Strong leadership and team management skills.

Personal Attributes:  

• Exceptional attention to detail and the ability to multitask.  

• Highly adaptable to dynamic environments and changing project needs.  

• Strong leadership qualities and the ability to motivate a team.  

Working Hours and Environment:  

• Monday to Friday, 9:30 am to 6:30 pm. 

• Occasional cross-state and overseas travel for event projects.  

Compensation and Benefits:  

• Competitive monthly salary with attractive project-based incentives.  

• Annual bonus.  

• Medical claim coverage.  

• EPF & SOCSO contributions.  

• Opportunities for professional growth through selected industry-relevant courses. Team Structure:  

• The Business Event (MICE) Operation Manager will report to the Project Directors and work closely with the Project Management Team.  

• The role will involve leading and mentoring 1 to 2 operation executives or coordinators.

Career Development:  

• We provide opportunities for professional development through selected courses relevant to the MICE industry.  

Success Metrics:  

• Success will be measured by the successful delegation and completion of event projects, meeting client satisfaction goals, and managing events within the predefined budget and timeline 

Skills