Job Description

1. Customer Service Excellence

• Serve customers with warm, personalized HMNS style service.
• Provide product recommendations based on customer needs.
• Ensure customer experience is memorable, friendly, and aligned with HMNS values. 

2. Cashier & Payment Handling

• Operate the cashier system accurately and responsibly.
• Handle cashless payment & transactions. 
• Ensure daily cashier reconciliation (closing & reporting) is accurate and complete.
• Secure all payment processes according to HMNS SOP.

3. Stock Opname & Inventory Control

• Assist in daily and weekly stock opname activities.
• Ensure accuracy between system stock and physical stock.
• Report any discrepancy immediately to the Store Supervisor.
• Help maintain clean and organized stock storage in the booth.

4. Store Operations & SOP Compliance

• Implement all HMNS Offline Store SOPs (opening, closing, display, hygiene).
• Maintain booth cleanliness, fragrance tester readiness, and visual merchandising standards.
• Follow standard grooming & behavior guidelines at all times.

5. Loading In & Loading Out Goods

• Assist in receiving goods, checking quantity, and updating stock records.
• Perform loading in/out with care and accuracy according to HMNS SOP.
• Coordinate with the Store Supervisor for stock movement documentation.

6. Team Support & Overtime Availability

• Support store operations during peak hours, events, or special promotions.
• Willing to work overtime if needed, following Malaysian labor regulations.
• Collaborate closely with team members to achieve daily sales goals.

Job Requirements

• Minimum 21 years old.
• At least 1 year experience in retail, beauty, and lifestyle. 
• Able to operate basic cashier/POS systems.
• Able to operate Microsoft Excel (basic reporting & stock recap).
• Customer-oriented, friendly personality, and good communication skills.
• Willing to work mall schedule (weekends & public holidays).
• Passion for fragrance, beauty, or lifestyle products is a plus.

Skills