Job Description

As an Associate, Business Operations (Key Account), you will be responsible for building and maintaining strong relationships with our key clients. You will serve as the main point of contact for these accounts, understanding their needs, and ensuring their requirements are met. Your focus will be on providing exceptional service, promoting customer loyalty, and identifying opportunities to upsell and expand the relationship.
 

• Assist the Key Account Manager or Assistant Manager in developing and implementing strategic account plans to achieve sales targets and customer satisfaction goals.
• Support the Key Account Manager or Assistant Manager in building and nurturing strong relationships with key clients, understanding their needs, and addressing inquiries or concerns.
• Coordinate with internal teams, such as sales, marketing, tech, data and user support, to ensure timely delivery of products or services and resolve any customer issues.
• Maintain accurate and up-to-date account records, including contact information, sales activities, and customer interactions.
• Assist in monitoring market trends, competitor activities, and industry developments to identify potential risks or opportunities for key accounts.
• Prepare sales presentations, proposals, and reports as required for client meetings and internal reviews.
• Collaborate with the Key Account Manager to identify upselling or cross-selling opportunities within assigned key accounts.
• Participate in customer meetings, business reviews, and conference calls to provide support and gather feedback.
• Keep abreast of product knowledge, industry trends, and best practices to effectively communicate value propositions to key clients.
• Contribute to the continuous improvement of key account management processes and workflows.

Job Requirements

• Previous experience in a similar role is preferred 
• Strong communication and linguistic skills in English and Malay
• Excellent Microsoft Office skills; especially Excel and PowerPoint.
• Solid problem solving and critical thinking skills.
• Resourceful with a high level of initiative.
• Ability to multi-task several projects simultaneously and work in a fast-paced environment

Skills