Job Description

Role Overview :

Key Responsibilities : 

• Deliver excellent user satisfaction by resolving user complaints and concerns professionally.
• Respond to users via email, live chat, social media platforms (Facebook, Instagram, etc.), and app reviews.
• Provide clear and detailed information to users while maintaining follo ups where necessary.
• Understand Troopers’ products and services thoroughly to provide accurate assistance.
• Ensure all communications reflect professionalism, empathy, and company values.
• Maintain department KPIs and adhere to company policies and procedures.
• Support ad hoc tasks as required and foster a positive working environment. 

Job Requirements

Qualifications:

• Minimum of a high school diploma or equivalent.
• At least 1 year of experience in customer support or a similar environment.
• Strong command of English and Bahasa Melayu, both written and spoken.
• Excellent communication, interpersonal, and problem-solving skills.
• Good knowledge of consumer protection legislation.
• Capable of handling conflicts and complaints with fairness, professionalism, and calmness. 

Skills