Job Description

Key Responsibilities : 

• Act as the primary point of contact for assigned clients, addressing inquiries, concerns, and operational requests.
• Execute account management strategies to ensure client satisfaction, retention, and long-term loyalty.
• Identify upselling and cross-selling opportunities to maximize revenue within existing accounts.
• Participate in business reviews and client meetings to understand evolving needs and expectations.
• Conduct market research and competitor analysis to identify potential clients, partners, and industry trends.
• Lead outreach efforts to initiate conversations and build relationships with prospects and partners.
• Develop partnership proposals, pitch materials, and presentations tailored to client needs.
• Negotiate agreements that align with company objectives and foster long-term, mutually beneficial relationships.
• Maintain and update account records, tracking interactions, feedback, agreements, and service performance.
• Prepare reports, business proposals, and presentations for internal and client-facing meetings.
• Contribute to process improvements across account management and business development workflows.

Job Requirements

Qualifications: 

• Strong communication and relationship-building skills.
• Proficiency in Microsoft Office (Excel & PowerPoint).
• Analytical and problem-solving mindset with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Fluent in English and Malay, with excellent written and verbal communication skills.

Skills