Job Description

1. Act as the primary liaison for customer quality-related matters, including customer feedback, complaints, requests, quality reports and technical inquiries.
2. Investigate and analyse customer complaints, identify root causes and coordinate corrective and preventive actions with relevant internal departments.
3. Prepare, review and submit 8D reports to customers, ensuring timely responses and effective follow-up until all corrective actions are implemented and closed.
4. Coordinate and facilitate customer audits, including audit preparation, documentation, internal coordination, audit arrangements and follow-up on audit findings.
5. Verify and monitor customer qualification lots to ensure compliance with customer specifications, quality requirements and established acceptance criteria.
6. Work closely with Production, Process Engineering, Quality Assurance and other relevant departments to investigate internal production line quality issues.
7. Identify process improvement opportunities and drive continuous improvement initiatives to enhance product quality, process stability and manufacturing performance.
8. Monitor customer quality performance, analyse quality trends and prepare reports on customer complaints, defect rates and corrective action status.
9. Ensure timely communication and follow-up with customers regarding quality issues, investigation progress, corrective actions and improvement results.
10. Review and maintain customer-specific quality requirements, quality documentation and relevant records to ensure compliance with applicable standards and procedures.
11. Support internal quality audits, process audits and customer-specific quality improvement activities.
12. Monitor the effectiveness of implemented corrective and preventive actions to prevent recurrence of quality issues.
13. Collaborate with cross-functional teams to ensure customer quality requirements are understood and effectively implemented throughout the manufacturing process.
14. Perform other quality-related duties and assignments as required by management.

Job Requirements

1. Bachelor's Degree in Electrical, Electronics, Mechatronics, Mechanical, Chemical, Materials Engineering or any other related Engineering discipline.
2. Candidates with more than 2 years of working experience in the semiconductor industry, particularly in Customer Quality, Quality Engineering or Supplier/Process Quality, will have an added advantage.
3. Fresh graduates with relevant academic backgrounds and a strong interest in quality engineering are encouraged to apply.
4. Knowledge of quality management systems, customer complaint handling, root cause analysis and corrective and preventive action (CAPA) is preferred.
5. Familiarity with 8D problem-solving methodology, FMEA, SPC, process control and quality improvement tools will be an added advantage.
6. Good analytical and problem-solving skills, with the ability to investigate quality issues and identify effective solutions.
7. Strong communication, interpersonal and report-writing skills, with the ability to communicate effectively with customers and internal stakeholders.
8. Good command of written and spoken English and Bahasa Malaysia.
9. Proficiency in Mandarin, including speaking and writing, will be an added advantage when dealing with respective customers.
10. Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
11. Independent, self-motivated and proactive, with the ability to manage multiple tasks and meet deadlines.
12. Able to work effectively with cross-functional teams in a fast-paced semiconductor manufacturing environment.

Skills