Job Description

JOB OVERALL PURPOSE

Attend to residents’ matters and ensure day-to-day customer service and administration are well-taken care of.

JOB DUTIES AND RESPONSIBILITIES

1. Responsible for reception and administration duties.
2. Liaise with vendor to provide prompt service to residents.
3. Attend to calls and enquiries, screen calls and direct calls to right person.
4. Provide relevant and correct information to guests.
5. Assist in marketing available units.
6. Greet and assist guests / customers in viewing the units.
7. Schedule and maintain customer appointment.
8. Assist in supplying inventory to office and guest.
9. Responsible for proper handling of incoming and outgoing parcels.
10. Assist in housekeeping duties and maintain cleanliness of office and conference room.
11. Assist in managing the Leasing office when Manager, Leasing is not around.
12. Ensure guest information and data are kept private and confidential.
13. Report any incident to Security.
14. Follow up on guest complaints with Dats Management Team until matter is resolved.
15. Achieve goals/ targets set by superior.
16. Follow up rental collection for rented units.
17. Prepare daily, weekly and monthly reports.
18. Assist in Handover / Takeover of the unit.

Job Requirements

• Able to speak, read & write in Mandarin, Bahasa Malaysia, and English language 
• Having a Hospitality / Hotel Management background 

Skills