Job Description

• Handle inbound and outbound customer inquiries via phone, email, live chat, or messaging platforms
• Provide prompt, accurate, and professional assistance to Chinese-speaking customers
• Resolve customer issues, complaints, or product/service inquiries in a timely manner
• Translate or communicate information between internal teams and Chinese-speaking clients
• Maintain records of customer interactions, transactions, and feedback
• Follow up with customers to ensure satisfaction and proper resolution of issues
• Collaborate with internal teams (sales, logistics, technical support, etc.) to support customer needs
• Assist in updating FAQs, customer service scripts, and documentation in Chinese when required
• Identify and escalate priority issues or risks to management
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Job Requirements

• Proficient in spoken and written Chinese (Mandarin and/or Cantonese) and English
• Prior experience in customer service or call center roles is preferred
• Strong communication, interpersonal, and problem-solving skills
• Ability to multitask and stay calm under pressure
• Familiarity with CRM systems, helpdesk tools, or customer service platforms is a plus
• Detail-oriented with good organizational and time management skills
• Able to work independently and as part of a multicultural team
• Willingness to work on shifts, weekends, or public holidays if required

Skills