Job Description

• To support and maintain the company’s mission critical business applications.
• Take responsibility & accountability on incidents and problem, from progress through to closure
• Monitor, troubleshoot and resolve production issues or requests. Investigate and resolve incidents by applying fixes within service level agreement. Able to guide juniors to resolve any issue escalated from lower level.
• Perform root cause analysis, provide corrective and preventive solution
• Documenting the troubleshooting and problem resolution steps, testing & results.
• Provide assistance and advice to customers in the effective use of systems and applications
• Must be able to clearly communicate to customers, teammates and management
• Able to propose/recommend on solution to address new business requirement needs. Work with developer to ensure application system is being designed to meet operational needs
• Ensure that any assigned project work is completed on time and meets the required scope
• Provide out of hours on call support

Job Requirements

• BSc degree in Software Engineering or IT equivalent
• Minimal 10 years in troubleshooting and analytical skills Programming/Support and debugging exposure in either of COBOL/ RPG/C/C++ or GPL (General Purpose Language) such as Java, Kotlin, Typescript/Javascript/Dart, Swift, Python
• Experience in WebSphere and basic understanding on REST or SOAP webservices in Java
• Experience in setting API Gateway (AWS API Gateway)
• Knowledge of Elastic Search, Kibana and Fluent bit
• Knowledge of container/DevOps Cloud Native Platform technologies, capabilities, and processes
• Project experience in ADFS integration, Reverse Proxy setup and configuration
• Knowledge of SQL and understanding of relational database structures & DB encryption
• Communicate well both in written and verbal
• Candidates with Payment/Credit Card applications or COBOL400 experience is an advantage
• Willing to adapt to new systems and new platform (AS400/VM Open Source)
• Good analytical skills and ability to work independently
• Ability to work in a team and provide guidance to junior team members.

Skills