Job Description

SUMMARY
Support day-to-day processing of service requests and to ensure processing is carried out within the set benchmark for Life and Family Takaful policy servicing business.

KEY TASKS & ACCOUNTABILITIES

• Support the daily operation:- check and approve the Reinstatement transaction within the authority limit.
• Manage the request or appeal for Reinstatement, ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• To attend enquiries and complaints on Reinstatement related.
• Monitor and ensure the Outstanding cases/issue is being resolved in timely manner. Actively monitor the workflow.
• Ensure requests are handled with accuracy and a commitment to quality.
• Prepare periodic performance/statistical report (if assigned)
• Review and recommend measure to improve the existing system. Liaise and coordinate with superior and IT Department for the enhancement.
• To participate on the enhancement or servicing projects.
• Undertake any other tasks and duties allocated by management as and when required

QUALIFICATIONS/EXPERIENCE
Education : Degree
Experience : 2 years

• At  least  2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination.

 
TECHNICAL SKILLS

• Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill. 

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
 

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified 

Let’s continue to grow together!

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified 

Let’s continue to grow together!

• Location(s):  MY - Kuala Lumpur 
• Schedule: Full Time
• Recruiter name: Caroline Anne Louis

Job Requirements