Job Description

Position Responsibilities

• Provide first-level support to resolve customer or internal technical issues via ticketing systems. 
• Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
• Assist in identifying and escalating unresolved issues to higher-level support teams.
• Monitor system performance and report anomalies.
• Perform routine system checks and data analysis to ensure smooth operation.
• Document technical issues and solutions for future reference.
• Collaborate with development teams to provide insights on user-reported issues.

Job Requirements

Qualifications and Experiences

• Educational Qualification: Diploma or Bachelor's degree in Computer Science, Information Technology, or related fields.
• Technical Skills:
• Basic understanding of database systems and ability to execute SQL queries (e.g., SELECT, INSERT, UPDATE).
• Fundamental knowledge of PHP for debugging and minor code fixes.
• Familiarity with Linux/Windows operating systems is a plus.
• Understanding of web applications and APIs is a bonus.
• Soft Skills:
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Problem-solving mindset with attention to detail.
• Experience: 1-2 years of experience in a similar role is preferred but fresh graduates with relevant knowledge are welcome to apply.

a Necessity, not a Luxury

Skills