Job Description

About 51Talk

51Talk is a leading international EduTech company known for providing top-quality English language education. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

Task & Responsibilities:

• Parent Communication – Regularly update parents on students' learning progress, address inquiries, and communicate educational philosophies and learning plans.
• Student Guidance – Provide personalized learning plans, assist students with academic inquiries, and offer targeted support for weaker areas.
• Learning Progress Tracking – Monitor students' progress, provide constructive feedback and improvement suggestions, and motivate students to stay committed to learning.
• Cross-Department Collaboration – Ensure students maintain consistent class attendance and achieve learning outcomes while working with other departments to reduce refund rates, encourage renewals, and drive referrals.

Job Requirements

Qualifications:

• Diploma or higher, Bachelor's degree preferred in Education TESOL, Early Childhood Education, Elementary Education, Educational Psychology, Child Development, or related field with relevant state teaching certifications.
• Prior experience in online education, customer service, or children's education is preferred.
• Fluent in spoken and written Chinese and proficient in spoken and written English for effective communication.

Skills