Job Description

If you enjoy making someones day better with a clear answer or a friendly voice, you will fit right in working with us at Abitare Sdn Bhd. We are a retail team focused on approachable home products and straightforward service, and we value steady, helpful interactions with every customer.

As a Junior Customer Service Executive you are the backbone of our daily operations. You keep store and online customer flows smooth, resolve routine issues, and support colleagues so the business runs without friction.

Your Growth & Impact 

• Build practical frontline experience in retail customer care that strengthens your communication and problem solving skills. 
• Expand your product knowledge and confidence by handling real customer scenarios both in store and online. 
• Strengthen your teamwork and multi-tasking through routine coordination with sales and inventory teams. 
• Gain exposure to basic CRM and reporting tasks that prepare you for supervisory roles. 
• Access a supportive environment with on-the-job coaching and chances to take on small ownership areas.

Job Requirements

Responsibilities

Customer Interactions 

• Answer customer enquiries by phone, email, chat, and in person with clear, polite information about products and orders. 
• Process returns, exchanges, and refunds following company policy and record outcomes in our systems. 
• Capture customer feedback and common issues so the team can improve product displays and messaging. 
• Escalate complex complaints to supervisors and follow up until the customer is satisfied.

Operations & Admin 

• Maintain accurate customer records in the CRM and update order statuses on the retail platform. 
• Support simple stock checks and coordinate with the store team to confirm product availability. 
• Prepare daily logs and short reports on call volumes, common queries, and pending follow ups. 
• Help with point of sale tasks during busy periods, including packing and basic checkout support.

Team Support & Improvement 

• Work closely with sales and inventory teams to reduce repeat enquiries and close open tickets faster. 
• Share recurring customer issues and suggest small process tweaks to improve response times. 
• Participate in short training sessions and role plays to keep product knowledge current. 
• Cover shift duties reliably and hand over clear notes to the next teammate.

Requirements

Qualifications & Experience 

• Minimum of 2 years of customer service experience, ideally in front-facing roles. 
• Secondary education completed, diploma or equivalent is a plus but not required. 
• Comfortable working in a small team with rotating shifts and occasional weekend duties.

Hard Skills & Knowledge 

• Practical use of CRM or ticketing tools to log customer interactions and update case status. 
• Proficient in MS Office basics, especially Excel for simple reporting and tracking. 
• Basic numeracy to handle refunds, discounts, and simple till reconciliation. 
• Familiarity with online order workflows and common retail point of sale systems is helpful.

Soft Skills & Qualities 

• Strong verbal and written communication in English, with clear pronunciation and friendly tone. 
• Good social skills and patience when dealing with varied customer temperaments. 
• Reliable, detail oriented, and able to follow processes while suggesting small improvements. 
• Willingness to learn, take feedback, and support teammates during peak periods.

Skills