Job Description

CONTEXT

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Digital Inside Sales within Accenture Operations is focused on Client’s advertising products using outsourced sales operations. In partnership with the client we Acquire, onboard and accelerate high potential developers in the Emerging Segment via a vendor partnership

JOB PURPOSE

An Inside Sales Account Manager typically focuses on managing existing and new customer relationships and driving revenue growth within a defined account base. They play a crucial role in ensuring customer satisfaction, expanding product adoption, and achieving sales targets.

DUTIES AND RESPONSIBILITIES

Your role requires following responsibilities –

Acquire, onboard and accelerate high potential developers in the Emerging Segment via a vendor partnership

• Cold outreach to the contacts provided through emails and generating leads.
• Lead enrichment: Using client proprietary and third-party tolls.
• Account Management: Building strong relationships with existing and new customers to understand their needs and goals.
• Sales Planning: Developing and executing account plans to achieve sales targets and increase customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Product Expertise: Possessing in-depth knowledge of client’s Ad product offerings to effectively address customer inquiries and needs.
• Customer Retention: Identifying opportunities for cross-selling and upselling to increase customer lifetime value.
• Problem Solving: Resolving customer issues and concerns in a timely and effective manner.
• Sales Forecasting: Providing accurate sales forecasts and reporting on account performance.
• Collaboration: Working closely with sales, marketing, and technical teams to achieve shared objectives

SKILLS REQUIRED DEFINITION

We are looking for individuals who have the following skillset –

• Excellent communication and presentation skills, both written and verbal.
• Ability to assess customer needs and successfully pitch on value propositions.
• Ability to communicate effectively across various levels, including senior marketing leaders.
• Flexibility in switching between duties and assignments as per requirement.
• Experience working with CRM systems.
• Dependable, reliable with strong work ethic and time management skills.

Job Requirements

Qualifications and Experience:

• 2+ years of work experience in sales, account management, customer support, marketing, or consulting.
• Experience with Digital Ads, online advertising, and other digital media platforms.
• Experience in advertising sales, media account management, successful client engagement and consistent business growth. Experience working against an assigned quota with a desire to exceed sales targets or sale KPIs.
• Experience in providing strategic advice to help advertisers get the best return on advertising investments.
• Experience working with CRM systems.

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