Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

<h2>About the Role</h2>Accenture is seeking an experienced Utilities Retail Consultant to help utility organizations modernize customer operations, improve service delivery, and accelerate business transformation. In this role, you will lead large-scale transformation initiatives across Utilities Retail, Customer Information Systems (CIS), Customer Relationship Management (CRM), billing, customer service, and operating model modernization.You will work closely with client executives and cross-functional teams to define transformation strategies, lead implementation programs, optimize business processes, and deliver measurable business outcomes across electricity, gas, water, and broader utilities sectors.<h2>Key Responsibilities</h2>• Lead Utilities Retail and customer transformation programs from strategy through implementation and deployment.• Advise client stakeholders on customer operations, billing, metering, collections, customer service, and digital transformation initiatives.• Lead functional workstreams across CIS and CRM transformation programs, ensuring business requirements are translated into scalable solutions.• Facilitate business process assessments, requirements workshops, and stakeholder discussions to identify opportunities for operational improvement.• Manage large-scale business transformation initiatives, including business readiness, deployment planning, risk management, and change adoption activities.• Collaborate with business and technology teams to develop functional solutions that align with client objectives and industry best practices.• Support proposal development, solution shaping, client presentations, and strategic business development activities.• Contribute to practice development through thought leadership, reusable assets, capability development, and knowledge-sharing initiatives.• Communicate complex business and technical concepts effectively to both technical and non-technical stakeholders.• Support delivery governance and ensure successful execution across multiple project workstreams.

• Lead utilities retail, CIS &amp; CRM transformations: strategy, workshops, deployment &amp; adoption.
• Partner with client execs across electricity, gas &amp; water to modernize customer operations, billing &amp; service.
• Lead major transforms, deliver impact!

• Pimpin transformasi pelanggan utiliti: strategi ke pelaksanaan, optimalkan CIS/CRM &amp; bil.  
• Kerja merentas elektrik, gas &amp; air untuk memodenkan operasi pelanggan berskala besar.  
• Kerja rapat dengan pemimpin klien, tingkatkan kepakaran transformasi!

About the RoleAccenture is seeking an experienced Utilities Retail Consultant to help utility organizations modernize customer operations, improve service delivery, and accelerate business transformation. In this role, you will lead large-scale transformation initiatives across Utilities Retail, Customer Information Systems (CIS), Customer Relationship Management (CRM), billing, customer service, and operating model modernization.You will work closely with client executives and cross-function...

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