Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Key Responsibility:<ul><li>Supervise the daily operation on OTC process</li><li>Daily operational performance management and meet targets including Service Level Agreements with client;</li><li>Achieve client’s Service Satisfaction at the level of client’s management and also end-users;</li><li>Facilitate the operational Change Request (CR) process;</li><li>Build team succession and make it effectively;</li><li>Provide a holistic view of service delivery to the client;</li><li>Act as a clear escalation route to the client for service related issues and facilitate resolution of issues</li><li>Support Ad Hoc contractual projects for the client in line with the nominated project team;</li><li>Initiate and own continuous improvement projects within area of his/her responsibility;</li><li>Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit</li></ul>Operation Excellence<ul><li>Work with OE support team ;</li><li>Sound Operations management experience (including SLA management);</li><li>Basic contractual / change management knowledge;</li><li>Client interaction skill;</li></ul>Problem Solving<ul><li>Experience in managing unstructured problems</li><li>Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.</li><li>For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.</li></ul>Project Management<ul><li>Attendance to meeting and reviews based on defined MOS system;</li><li>Support SDL achieve the cost control within budget;</li><li>Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.</li><li>People developer, build up team succession and keep the delivery continuously;</li><li>Client communication, build up the relation and expectation management;</li><li>Innovation at work, and focus on client value creation;</li><li>Take ownership</li></ul>

• Run daily OTC: own SLAs, clear escalations, report performance.
• Client-facing Operation Excellence team driving continuous improvement.
• Build and coach the team, own change requests and make visible client impact!

• Kawal operasi OTC harian: capai SLA, urus eskalasi, fasilitasi CR &amp; tingkatkan proses.
• Bekerjasama dengan klien &amp; OE untuk penghantaran perkhidmatan holistik.
• Peluang pimpin pasukan, kendali projek &amp; pendedahan klien untuk maju kerjaya!

Key Responsibility:

-Supervise the daily operation on OTC process

-Daily operational performance management and meet targets including Service Level Agreements with client;

-Achieve client’s Service Satisfaction at the level of client’s management and also end-users;

-Facilitate the operational Change Request (CR) process;

-Build team succession and make it effectively;

-Provide a holistic view of service delivery to the client;

-Act as a clear escalation route to the client for servic...

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Accenture Malaysia