AI-generated summary
beta
This job is for a Senior System Analyst focusing on Java apps and Oracle databases in Kuala Lumpur. You might like this job because it involves problem-solving and teamwork to support critical banking systems, ensuring seamless operations 24/7.
Undisclosed
SUBANG JAYA, Kuala Lumpur
Job Description
#LI-GM
Job Title: Senior System Analyst – L3 Production Support
Domain: Customer Management (CCO)
Sub-Domain: L3 Support
Years of Experience: Senior (L3: 6-9 years)
Location: Kuala Lumpur
Job Summary:
We are looking for a Senior System Analyst with strong expertise in L3 Production Support for Java-based applications and Oracle databases. This role will support critical banking systems under the CCO domain, requiring a deep understanding of incident management, root cause analysis, vendor coordination, and post-production support activities. Experience with Microsoft Dynamics CRM is an added advantage.
Key Responsibilities:
- Serve as a primary point of contact for L3 support of banking applications within the CCO domain.
- Investigate, analyze, and resolve production issues related to Java applications and Oracle DB.
- Collaborate with L1/L2 support, testers, vendors, and business users to address incidents and coordinate solutions.
- Review and manage vendor fixes, verify resolution through testing, and support production implementation.
- Manage and review test scopes and support User Acceptance Testing (UAT) and Production Implementation (PI).
- Investigate and provide workarounds for Ctrl-M batch job failures and escalate recurring issues.
- Track and close PBI (Production Bug/Incident) tickets and support BAU activities across functional domains.
- Assist in middleware patching, OS patching, and certificate renewals.
- Ensure system compliance and performance standards are met in a 24/7 environment.
Job Requirements
Required Skills & Experience:
- 6–9 years of experience in L3 Production Support, with deep involvement in issue triage, coordination, and resolution.
- Strong working knowledge of Java/J2EE applications.
- Proficient in Oracle and/or Microsoft SQL Server database troubleshooting.
- Hands-on experience with batch job scheduling tools like Ctrl-M.
- Ability to review logs, investigate performance issues, and recommend solutions.
- Familiarity with patching processes and SSL certificate renewal workflows.
Good to Have:
- Exposure to CRM platforms, preferably Microsoft Dynamics.
- Understanding of compliance and regulatory requirements in banking environments.
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
