Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

<div>About the RoleJoin Accenture as a Service Desk Analyst, where you will play a key role in delivering high-quality IT support and service management solutions. You will be responsible for providing first-level technical support, resolving user issues, and ensuring an excellent end-user experience while supporting business operations across the region.This role requires proficiency in Indonesian as it involves regular communication with Indonesian-speaking users and stakeholders.Key Responsibilities<ul><li>Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.</li><li>Log, categorize, prioritize, and track incidents and service requests in accordance with established service management processes.</li><li>Diagnose and troubleshoot hardware, software, network, and application-related issues, escalating complex cases when necessary.</li><li>Monitor service desk queues and ensure incidents are resolved within agreed service level targets.</li><li>Provide clear and professional communication to users regarding issue status, resolutions, and service updates.</li><li>Collaborate with cross-functional teams to support incident resolution and continuous service improvement initiatives.</li><li>Analyze recurring issues and recommend process improvements to enhance service desk efficiency and user satisfaction.</li><li>Maintain accurate documentation of incidents, resolutions, and knowledge base articles</li></ul></div>

• Handle first-line IT via phone/chat/email/tickets; troubleshoot issues in Indonesian.
• Support regional operations and service management; collaborate across teams to improve user experience.
• Drive real regional IT impact!

• Tangani isu IT peringkat pertama melalui telefon, e-mel, chat dan sistem tiket.  
• Menyokong operasi perniagaan merentas rantau dengan sokongan IT berkualiti.  
• Pendedahan serantau, kerjasama silang fungsi dan peluang berkembang dalam perkhidmatan IT!

About the RoleJoin Accenture as a Service Desk Analyst, where you will play a key role in delivering high-quality IT support and service management solutions. You will be responsible for providing first-level technical support, resolving user issues, and ensuring an excellent end-user experience while supporting business operations across the region.This role requires proficiency in Indonesian as it involves regular communication with Indonesian-speaking users and stakeholders.Key Responsibil...

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