Job Description

Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
• Keep customer informed, set and follow through commitments 
• Keep precise case documentation and case ownership 
• Timely elevate and/or escalate to next level support when the case is too complex 
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support. 

SMS

•  Monitor the SMS server and ensure the smooth running of the programme
•  Troubleshoot and resolve SMS related issued when contacted by clients
•  Maintaining software applications, operating systems and regular maintenance 

Team Work

•  Attend and contribute to team meetings in a positive manner 
•  Share information with team members
•  Be comfortable in working with all stakeholders 
•  Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness 
•  Perform other duties as required, including covering absences/leave where required 

Job Requirements

•  College or University degree in Computer Science or a related discipline
•  Strong desire to learn 
•  Exposure to Microsoft.NET development using C#
•  Knowledge of client/server application development, DB, MS Office products etc 
•  A technical, logical thought process 
•  Attention to detail is essential 
•  Problem-solving skills 
•  An ability to stick to strict deadlines
•  An ability to prioritise and delegate 

Skills