Hospitalisation, Outpatient, & Dental? We care about employee's wellbeing, so don't worry, we got you covered! 

Medical & Health Coverage

Enjoy the flexibility of working from home, and coming to the office only 1 - 2 times a week (Subject to type of roles and work nature)

Hybrid Working Arrangement

We recognize top performing employees, and award them via salary adjustments, incentives, performance bonus and many more! 

Rewards & Recognition

From bi-weekly sports nights of badminton, bowling, to hikings, movie nights, festive celebrations; enjoy these activities at no cost & just have fun!

Great Employee Engagement & Experience

For female employees who have served 40 months employment in the Company, enjoy 120 consecutive days of maternity leave!

Women Empowerment: 40 for 40

Stampede Solution

Stampede Holdings is a technology company that owns award winning products and brands including Stampede Solution, Telefonix, C-Pro, Volare and Knock2. We are headquartered in Malaysia with offices in Thailand, Philippines and Vietnam. Stampede is regional leader in financial technology solutions since 2002. 
We operate in a casual and fun environment with a team of young and talented individuals - delivering quality software products that contributes significantly to the financial industry. At Stampede, we are committed to an environment that provides the autonomy and freedom to express your creativity and experiment on your curiosity.&nbsp;&nbsp;

Technology company 

For the past 21 years, we have been working diligently to position our software as a reputable and reliable technology solution to serve the entire ecosystem of the Accounts Receivable and Recovery Industry. Today we are servicing more than 180 clients, mainly Financial Institutions and Accounts Receivables Professionals and Agencies. 
Our development involves Windows Forms and web applications, telephony (VOIP) technologies, predictive dialers, SMS gateways and many other technologies to provide the complete solution for an accounts receivable operations. 
If you have the enthusiasm, energy and creativity, desire a fulfilling job that is more than just some mundane regimented programming, looking forward to a company that allows you to grow your career with, and want to be in the company of colleagues who love what they do, you are just right for us. We have a place for everyone with talent.

Reputable and reliable 

Client Support &amp; Communication
<ul>
<li>Respond promptly to client enquiries via phone, email, and ticketing system</li>
<li>Handle frustrated or urgent clients calmly and professionally</li>
<li>Acknowledge issues clearly, set expectations, and provide regular updates</li>
<li>Take full ownership of assigned tickets until resolution</li>
</ul>
Troubleshooting &amp; Issue Resolution
Perform first-level troubleshooting by:
<ul>
<li>Reviewing documentation</li>
<li>Checking logs and system behaviour</li>
<li>Referring to past cases and known issues</li>
<li>Escalate issues only after sufficient investigation, with clear findings and context</li>
</ul>
<h4>Support SMS-related systems:</h4>
<ul>
<li>Monitor SMS servers</li>
<li>Investigate and resolve SMS delivery or system issues</li>
<li>Perform basic system and application checks</li>
</ul>
<h4>Ticket &amp; SLA Management</h4>
<ul>
<li>Manage multiple tickets simultaneously</li>
<li>Prioritise issues based on urgency, impact, and SLA requirements</li>
<li>Ensure accurate and complete documentation for every case</li>
<li>Follow up proactively to ensure issues are closed properly</li>
</ul>
<h4>Testing &amp; Deployment Support</h4>
<ul>
<li>Assist in client-side testing and deployment of new releases</li>
<li>Participate in System Testing (ST) and User Acceptance Testing (UAT) when required</li>
<li>Report defects clearly with steps, evidence, and expected behaviour&nbsp;</li>
</ul>
<h4>Knowledge &amp; Process Improvement</h4>
<ul>
<li>Document solutions and recurring issues to improve team efficiency</li>
<li>Suggest improvements that reduce repeated support issues</li>
<li>Continuously learn product behaviour and common failure patterns&nbsp;</li>
</ul>
Team &amp; Work Commitment
<ul>
<li>Work fully office-based</li>
</ul>
Be prepared for:
<ul>
<li>Occasional late hours</li>
<li>Weekend standby (rotational)</li>
<li>Support team members when required, including coverage during leave</li>
</ul>

This job is all about helping clients solve tech problems. You might like this job because you’ll get to assist people via phone and email, tackle issues head-on, and improve systems while learning new tech skills!

SQL (Programming Language)

Client Support and Communication



-Respond promptly to client enquiries via phone, email, and ticketing system


-Handle frustrated or urgent clients calmly and professionally


-Acknowledge issues clearly, set expectations, and provide regular updates


-Take full ownership of assigned tickets until resolution

Troubleshooting and Issue Resolution
Perform first-level troubleshooting by:



-Reviewing documentation


-Checking logs and system behaviour


-Referring to past cas...

IT Support

Stampede Solution

Support Engineer

STRATEQ

Software Support

iDynamics Software Sdn Bhd

Customer Service Specialist

Epos Global Solutions Sdn Bhd

Digital Support Executive

EcoWorld

Graduate Support Engineer

Alianza Inc

Helpdesk & Support Talent. The First Line of Defense. (Salary RM 3,000 - RM 9,000+)

Hiredly

L1 Support Engineer

NEX CORPORATEIT SDN.BHD.

IT Support Specialist (Accounting Software) - IPOH or TAIPING

SL SOFTWARE SOLUTIONS SDN BHD

Technical Support Expert - Hybrid (Mandarin speaker）

Agensi Pekerjaan Right Recruit

Company Profile

Stampede Solution