Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

It's a Customer Service Support where the job is required to work in&nbsp;shift based on rotation basis. The job is mainly required to servicing for incoming call aside need to support&nbsp;cross selling activities.&nbsp; &nbsp; Job Description:&nbsp; <ul> <li>Handle customers’ enquiries related to all Banking products ensuring all are resolved timely and accurately</li> <li>Resolve customer complaints and problems to the satisfaction of the customer</li> <li>Handle customers’ inbound call efficiently in meeting the Service Turnaround target</li> <li>Use customer service and sales skills to optimize the opportunity of each customer contact</li> <li>Go the extra mile in resolving customers’ issues to differentiate the service experience from other Banks</li> <li>Liaise with other departments to resolve customers’ complaints and issues in ensuring service recovery is effective</li> <li>Escalates complaints and unresolved issues to the Investigation team for further action and follow up</li> <li>Alert management of issues or concerns that require escalation to resolve which may indicate a larger underlying problem</li> <li>Complete necessary documentation to manage the customer’s enquiries and complaints accurately and timely</li> <li>Capture each customer’s interaction and enter the relevant customer’s data and other relevant information into the system database as required</li> <li>Maximise opportunities to up sell or cross sell company products and services</li> <li>Participate in outbound initiatives ie survey or telesales organized by the Marketing department in support of the effort in increasing customers; product holding or enhancing customers’ experience</li> </ul> &nbsp; Job Requirements <ul> <li>Willing to work in&nbsp;shift working hour including weekend (based on rotation)</li> <li>Experience in cross-selling will be additional advantage</li> <li>At least 1 to 2 years working experience in handling customer service environment (Fresh Graduate are welcome to apply)</li> <li>Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.</li> <li>Good communication skills with the ability to converse fluent English and Bahasa Malaysia</li> <li>Computer literate and able to multi task.</li> <li>Work experience is not compulsory</li> <li>Can start work immediately</li> <li>Our location is in Seksyen 15 (less than 1 KM from LRT Subang Jaya)</li> </ul>

This job is all about helping customers over the phone in a call center. You might like this job because you get to solve problems, sell products, and work in a flexible shift schedule. Plus, no prior experience is needed!

 It's a Customer Service Support where the job is required to work in shift based on rotation basis. The job is mainly required to servicing for incoming call aside need to support cross selling activities.    Job Description:   

-Handle customers’ enquiries related to all Banking products ensuring all are resolved timely and accurately 

-Resolve customer complaints and problems to the satisfaction of the customer 

-Handle customers’ inbound call efficiently in meeting the Service Tu...

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