We’ve expanded Job Specialisations and moved your selections to the new list.
Please check your Work Experience and Job Preferences for accuracy.
Thank you!

Senior Branch Manager

Alliance Bank Malaysia Berhad

AI-generated summary

beta

This job is a Senior Branch Manager, where you'll lead a bank branch like its CEO! You might like this job because you’ll coach a team, enhance customer experiences, and shape the branch's success while achieving business goals.

Undisclosed

MY, 80400, Kuala Lumpur

Full-Time

few days ago

Job Description

Plans, organizes, directs and controls the business, operations and administration of the Branch with discretion necessary to fulfill the Bank's goals and policies.

Acts as the “CEO” of the branch with responsibility to lead, manage and drive branch based on allocated targets.
Responsible for the overall customer experience in the branch, ensuring consistency and compliance with service quality standards.
Coaches and motivates the team to maximize team performance.

Authority

Authority to act on behalf of the Bank in accordance with operational instructions, authorized signature book of the Bank, discretionary powers and instructions issued by Head Office from time to time.
Enforces discipline in the Branch for efficiency, staff morale and promotion of the good image of the Bank.

Sales Management

To manage the team to deliver optimal performance by motivating, coaching and counseling.
Conducting sales training where required to ensure sales team is updated on latest product information and sales effectiveness techniques.

Service Quality & Customer Relationship Management

To drive the branch team to meet Internal Service Standards and deliver exceptional customer experience.
To resolve customer related issues on timely manner and escalate all critical or unresolved issues to immediate superior.
To build and maintain long term and profitable relationships with customers.

Standard of Performance

Ensures efficiency and effectiveness in the management and operations of the Branch within the budget.
Ensures effective utilization of staff for the accomplishment of the goals and objectives of the Branch through their respective roles.
Projects and promotes a positive service culture and maintains a good image of the Bank by adhering to all quality service standards set by the Bank and through active listening to the voice of the customer.

Operation Duties

Assumes full responsibility for efficient and effective management of the Branch by ensuring compliance to banking guidelines, procedures and instructions of Head Office.
Provides feedback to immediate superior on business and industry trends for the formulation and implementation of effective action/business plans and marketing strategies including sales, promotion and cross-selling of the Bank's various products and services to ensure business growth and achievement of business targets.

Establishes good rapport and seeks out business opportunities with prospective and existing customers to increase the customer base of the branch.
Conducts surprise checks on the various banking operations and services in line with our existing guidelines.
Implements and maintains all customer service directives and continually improves its effectiveness in accordance with documented policies and procedures on service quality.

People Management

Reviews, plans and provides organisation structure of the Branch, ensures proper delegation of authority, co-ordination of work and optimum utilisation of staff of the Branch.
Communicates the guidelines, procedures, Management directions and standard of performance for the staff of the Branch ensuring employees are engaged and to stimulate staff achievements.
Evaluates fairly and regularly reports on performance of staff to Head Office and communicates to the staff, the results of their performance.
Regularly reviews and plans manpower requirements for the Branch.
Ensures proper training of staff for achievement of high standard of performance and enhancing staff skills.
Building and engaging a team of employees with the right values working towards the Bank’s Vision and Direction.

Maintains staff discipline, relations and industrial harmony in the Branch.

Other Duties

Performs any other duties as assigned by Management from time to time.

Job Requirements

Company Benefits

Career Development and Growth:

Comprehensive training and development programs.

Competitive Compensation and Benefits

Performance-based bonuses and incentives. Health and medical insurance coverage for employees and their dependents.

Inclusive and Diverse Workplace

Commitment to diversity and inclusion.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Business Development, HR Operations (Payroll, Admin, Office Management), Management Trainee

Company Profile

Alliance Bank Malaysia Berhad

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers. We want our customers to recognise that we are committed to providing personalised,...