Job Description

Job Purpose / 职位目的

To oversee and manage the overall building operations, maintenance, and service delivery to ensure smooth day-to-day management of the property. The Building Operations Manager is responsible for coordinating site teams, vendors, and contractors to maintain building standards and ensure residents’ satisfaction.

负责监督与管理大楼的整体运营、维护及服务质量，确保物业的日常运作顺畅。该职位需协调现场团队、供应商及承包商，以维持大楼标准并提升住户满意度。

A. Key Responsibilities / 主要职责A. Operations Management / 运营管理

- Oversee daily building operations including maintenance, security, cleaning, and landscape services.
- Ensure all facilities are operating efficiently and safely.
- Conduct regular site inspections and identify areas for improvement.
- Monitor and follow up on maintenance requests, repair works, and service reports.

监督大楼的日常运作，包括维修、安全、清洁及园艺服务。确保各项设施运作顺畅、安全。定期巡视现场，发现及改善问题。跟进维修申请、修复工作及服务报告。

B. Team Leadership / 团队管理

- Lead and supervise site staff including building supervisors, administrators, technicians, and cleaners.
- Provide training, guidance, and performance evaluation to site teams.
- Ensure staff adhere to company policies and service standards.

带领并监督现场团队，包括主管、管理员、技术员及清洁工。提供培训与指导，并评估团队表现。确保团队遵守公司政策与服务标准。

C. Financial & Administrative Control / 财务与行政管理

- Assist in preparing and monitoring operating budgets.
- Verify vendor invoices, quotations, and service contracts.
- Support billing, procurement, and expense reporting related to building operations.

协助编制及监控运营预算。核对供应商发票、报价及服务合约。协助处理大楼运营相关的账单、采购及费用报表。

D. Stakeholder Communication / 沟通与协调

- Act as the liaison between management, committee members, and residents.
- Attend meetings, prepare reports, and present operational updates.
- Handle complaints or feedback promptly and professionally.

作为管理层、委员会及住户之间的沟通桥梁。出席会议、准备报告，并汇报运营状况。专业并及时地处理投诉或反馈。

E. Compliance & Safety / 合规与安全

- Ensure all operations comply with statutory regulations and company policies.
- Maintain proper documentation for audits and inspections.
- Oversee safety practices and emergency preparedness at site.

确保所有运作符合法规与公司政策。维护审计及检查所需文件。监督现场安全操作与紧急应变准备

Job Requirements

Requirements / 任职要求

- Bachelor’s Degree in Property Management, Facilities Management, Engineering, or equivalent.
- Minimum 3 years of working experience in building or facilities operations.
- Strong leadership, problem-solving, and communication skills.
- Proficient in Microsoft Office and reporting.
- Able to work independently and manage multiple sites.
- Good command of English and Bahasa Malaysia (Mandarin is an advantage).

Skills