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This job is for an IT Service Desk Analyst at Aspiro in Subang Jaya, Malaysia. You might like this job because it offers a hybrid work environment, fun team activities, and a chance to grow your career in a creative workplace!
Job Description
Working Location: Subang Jaya, Selangor (Hybrid) , UOA Business Park (opposite Subang Jaya LRT Station)
Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation.
Why Aspiro?
- Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards).
- Career growth: Structured training and ACCA-approved employer.
- Feel Comfortable: Enjoy the flexibility of smart-casual attire.
- Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).
- Compensation package inclusive performance base bonus, incentive and allowance
What You'll Do?
- The role mainly responsible in providing 1st level IT technical support for all incidents and requests tickets submitted by IT end-users
- Provide technical support remotely through diagnostic techniques and pertinent questions
- Guide the user throughout the problem-solving process encompassing desktop-related hardware and software in accordance with service-level requirements
- Provide advice and guidance to users on the effective use of the self-support portal, desktop systems and their associated software, LAN networks and peripherals
- Ensure effective escalation of unresolved issues to the next level of support personnel
- Keep a record of events, problems and resolutions in designated logs
- Timely follow-up and provide a progressive update to users
Job Requirements
What We're Looking For
- Candidate possess at least Degree/ Diploma in IT, Computer Science or relevant field
- Preferable candidate with 1 years experience in customer service role with IT background knowledge
- Fresh graduates are encouraged to apply. Training will be provided
- Fluency in Mandarin is required. We are seeking candidates who are fluent in Mandarin to provide technical support to Mandarin-speaking users
- Able to work on rotational schedule (8am – 5pm, 9am – 6pm and 11am – 8pm)
If you're keen on this opportunity with Aspiro, here's what you need to do next:
- Click on 'quick apply' to submit your application promptly.
- For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/
- You can also reach out to us directly at 011-1104 8210 for further inquiries or information.
Ready to take the next step in your career? Join Aspiro today and make an impact!
Skills
Company Benefits
Flexi Wellness
Get coverage for medical, dental, optical & health screening in a year.
Time Off-In Lieu (TOIL)
TOIL will be granted for the hours you have worked in excess.
Workplace Diversity
Get to work with a team of young and vibrant workforce from diverse cultures.
Learning and Growth
Enhance your career through a series of trainings across communication, leadership & professional skills.
Professional Membership
Get reimbursement of professional membership fees if you are registered by a professional body relevant to your work nature.
Business Casual Dress Code
Get to dress at your best!
Additional Info
Company Profile
