At Astro, you can take up apprenticeships, train your technical skills, foster your soft skills and enhance the quality of your leadership.

Career development

We commemorate significant achievements and plan enjoyable events and activities to maintain the engagement of our staff all year round.

Employee engagement

We have curated a robust rotation and development plan so you can apply your knowledge with experience in Malaysia’s leading entertainment space!

Astro Young Talent Programme

Astro

Astro Malaysia Holdings Berhad (“Astro”) is Malaysia’s leading content and consumer company, serving 75% of Malaysian households across our TV, radio, digital and commerce platforms.
As a trusted brand, Astro keeps Malaysians entertained and informed with a variety of vernacular, international and live sports content, engaging with 24 million individuals.
We are Malaysia’s biggest content creator, in a market where viewing share is dominated by local content. Our three distinct video services, namely Astro Pay-TV, NJOI and sooka, our own OTT for millennials, are designed to serve Malaysians across all segments.
As we stride forward in our transformation journey to be Malaysia’s No.1 Entertainment Destination, we will continue to grow and evolve to serve customers better, inspiring and bringing Malaysians together along the way.
Source: <a href="https://astro.wd3.myworkdayjobs.com/en-US/Astro_Careers" target="_self">astro.com.my</a>

Who We Are

The Group adopts an holistic and comprehensive approach to sustainability to drive long-term growth by leveraging on our multiplatform reach and content, creating both tangible and intangible value for stakeholders.&nbsp;
Astro is guided by our five ESG Pillars namely Responsible Business, Caring for our Environment, Voice for Good, Education for All and Community Development. We are committed to achieving Carbon Neutrality by 2040 and are developing a Climate Roadmap to get there.
Source: <a href="https://corporate.astro.com.my/our-company/about-us" target="_self">astro.com.my</a>

Our Values

WHY JOIN US?<ul><li>We practice a vibrant &amp; energetic office culture.</li><li>We provide opportunities for career advancement within the company.</li><li>Good performance is always rewarded accordingly.</li></ul>“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”JOB RESPONSIBILITIES:<ul></ul>What you will do:<ul><li>To answer incoming customer phone calls and emails by responding promptly and taking appropriate action for each call/email with end to end resolution governed by the standard policy and set procedures</li><li>To always maintain a positive, empathetic and professional attitude towards customers</li><li>To acknowledge and resolve customer complaints i.e. troubleshooting a technical issue, waiver and ledger calculation for Commercial, Hotel &amp; Hospital accounts based on number of subscription outlets/rooms</li><li>To have thorough product knowledge on plan and packages for commercial accounts and to be knowledgeable in old and new campaigns</li><li>To perform Upsell of bundles/ala-carte plan to potential commercial customers</li><li>Attend to customer enquiries and request through various channels i.e. on-line request via webpage, live chat, Facebook &amp; social media</li><li>To update CRM system on customer interactions, transactions, comments and complaints</li><li>To follow-up on pending cases to ensure resolving it within TAT</li><li>To process new subscription/application for Commercial, Hotel &amp; Hospital customers with accurate information and document compliance</li><li>Ensure customer satisfaction and provide professional customer support on soft skill (call etiquette) and hard skill (process &amp; procedures accuracy) by meeting the QA benchmark and GSS score</li><li>To promote ‘SAVE Offer’ to retain customers from churning out</li><li>To guide and support new CSU agents coming on board</li><li>Team player in meeting the Service Level Agreement (SLA) of calls and Turn Around Time (TAT) of emails</li><li>To interact with internal stakeholders when case escalation required in resolving customer request/complaint</li><li>To communicate and coordinate with Team Managers in fulfilling customer request where LOA is involved</li></ul><ul></ul><ul></ul><ul></ul>REQUIREMENTS:Who you are: <ul><li>Must be passionate about delivering great service to our customers </li><li>Minimum SPM with minimum 1and half years related working experience </li><li>Fluent in English and Malay </li><li>Experience and interest in Social Media, Mobile Technology, Instant Messaging, etc. Knowledge of Home Network and Wi-Fi set up, digital streaming would be an advantage </li><li>Able to speak Mandarin or Tamil will be an added advantage</li></ul>

This job is all about providing friendly customer support at Astro Malaysia. You’ll help solve issues, answer calls, and promote services. You might like this job because you’ll be part of a vibrant team that values diversity and career growth!

WHY JOIN US?

-We practice a vibrant and energetic office culture.

-We provide opportunities for career advancement within the company.

-Good performance is always rewarded accordingly.“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. W...

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