Job Description

Passionate about creating exceptional customer experiences?
Join our team and make every interaction meaningful at AutoDetailer Studio!
 

As an Automotive Customer Advisor, you will be the key point of contact for our customers, ensuring a seamless and premium service experience. Your responsibilities include: 

• Respond to customer enquiries and assist with service bookings
• Guide customers through our process from drop-off to delivery
• Liaise with our Operations Team to track and update project status
• Prepare quotations, invoices, and relevant service documents
• Manage vehicle check-ins and ensure clear service understanding
• Recommend suitable services and provide timely updates
• Follow up post-service to ensure satisfaction and gather feedback

Job Requirements

We are looking for a passionate and detail-oriented individual who meets the following criteria:

• Relevant background in the automotive industry (strongly preferred)
• Proficiency in Mandarin to serve Chinese-speaking customers (preferred)
• Experience in customer service or service advisor roles
• Strong communication and interpersonal skills
• Well-organized with strong attention to detail
• Tech-savvy and comfortable using CRM systems
• Passion for cars and delivering premium customer experiences

Why Join Us?

Work with a respected brand in luxury car restoration and detailing

• Be part of a collaborative, passionate, and growing team
• Opportunity to work with rare and exclusive vehicles on concours-level restoration and detailing projects
• Continuous growth and skill development opportunities
  

Job Benefits

• EPF / SOCSO / EIS contributions
• Group Medical Insurance
• Group Personal Accident Insurance
• Medical claim (GP only) up to RM300 per year
• Dental claims up to RM200 per year
• 12 days of annual leave per year

Skills