Job Description

Quick hello and welcome. If you enjoy meeting people and keeping things running smoothly, working with us at Bestajadi sdn bhd is a great place to start. We are a warm hospitality team focused on creating calm, friendly stays for our guests in a close knit environment.

This role is the backbone of our on-site service. You will be the first point of contact, coordinate arrivals and departures, and help keep daily operations seamless so the rest of the team can deliver excellent hospitality.

Your Growth & Impact

• Build front-line experience in guest relations and hospitality operations through daily check-ins and direct guest contact.
• Expand your communication skills by handling enquiries in English and Chinese and coordinating with guests and different departments.
• Improve time management and problem solving with real situations such as booking changes, room requests, and guest complaints.
• Gain sales exposure by promoting on-site services and simple upsells that help meet revenue goals.
• Connect with a supportive team where new ideas for smoother processes are welcomed and tested.

Job Requirements

Responsibilities

Guest Experience

• Greet every guest with a warm, efficient check-in that sets a calm tone for their stay.
• Handle enquiries in English and Chinese clearly, resolve routine requests, and escalate issues to supervisors when needed.
• Manage check-in, check-out and billing with attention to accuracy and guest satisfaction.
• Keep an organised guest log and record special requests so the team can follow up promptly.

Front Desk Operations

• Process phone and email reservations and maintain records in the property management system.
• Coordinate with housekeeping and maintenance to ensure rooms are prepared and repairs are tracked to completion.
• Maintain the front desk area, control keys or access cards, and follow cash handling and petty cash procedures.
• Prepare daily arrival and departure reports to enable smooth handovers between shifts.

Sales & Coordination

• Share information about on-site services and promotions to help guests choose suitable options.
• Assist with simple upsell opportunities such as room upgrades or add-on services in a polite, helpful way.
• Arrange small group arrivals, wake calls, and local transport with external providers as required.
• Record guest feedback and pass actionable notes to managers to support continual improvement.

Requirements

Qualifications & Experience

• Fresh graduates or applicants with around 0 years of experience are welcome to apply.
• Minimum Diploma or equivalent is required; hospitality certificates are a plus.
• Available to work shifts including weekends and public holidays as scheduled by the hotel.
• Right to work in Malaysia must be met, where applicable to your situation.

Hard Skills & Knowledge

• Basic knowledge of front office systems or a clear willingness to learn property management software quickly.
• Clear spoken and written English and Chinese to serve a mixed guest profile.
• Familiarity with reservation flow, billing processes, and simple cash handling procedures.
• Comfortable using email, phone systems, PMS and basic tools for reports.

Soft Skills & Qualities

• Polite, patient communication style with a genuine focus on positive guest interactions.
• Strong time management and coordination skills to handle peak periods without losing accuracy.
• Practical problem solving that stays calm under pressure and finds helpful, clear solutions.
• Collaborative team player who shares information and supports colleagues across shifts.

Skills